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General Manager - Austin, TX

Company: Kitchen United
Location: Austin
Posted on: August 6, 2022

Job Description:

Role: General ManagerSalary: Up to $70,000 annually, Depending on ExperienceLocation: 8023 Burnet Rd, Austin 78757About Kitchen United:Kitchen United is a new-to-the-world multi-unit concept that meets at the intersection of three food megatrends: localization, delivery, and artisanal production. Kitchen United provides the commercial kitchen infrastructure to enable big restaurant brands to get closer to their customers, all types of restaurants to optimize their footprint for off-premise dining occasions.About the Role:Kitchen United is looking for a General Manager that plays an integral role in our ambitious growth plans. As an accomplished food-service leader, you will be accountable for running food safe facilities, running the business with a fully trained & service orientated workforce and handling a variety of tasks (planned & unplanned) that come with being an operational superstar. In this role, you can expect to:Administration (20%)

  • Meet financial objectives by monitoring and managing costs (including labor & maintenance) through effective forecasting, variance analysis and minimizing waste.
  • Achieve KU operational objectives by contributing information and recommendations to strategic plans; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; determining system improvements; implementing change
  • Be responsible for talent lifecycle; recruiting, hiring, training, and retaining top talent, reducing annual turnover within your Kitchen Center.
    • Retains a pipeline of talent potentials in anticipation of succession needs, and turnover.
    • Ensure all performance reviews are undertaken in a timely manner and with thorough that and attention
    • Ensure team member development plans are executed in accordance with KU development competencies
    • Ensure that all timecards are processed on time and with accuracy. Including management of sick time, overtime, personal or medical leaves, vacation requests etc.
    • Administer employee discipline in accordance with KU's progressive disciplinary procedures and work expectation program Results & Operations (80%)
      • Provide ongoing training and development for internal teams
      • Coordinate and manage all activity associated to the operational objectives of each Kitchen Center
      • Lead your team members in achieving Kitchen United's service standards, operating processes and standards of excellence.
      • Maintain a professional and accountable Kitchen Center environment at all times.
      • Builds effective relationships with all team members, restaurant partners, and corporate support partners.
      • Fosters great relationships and assists with 3rd party delivery drivers, vendors and being a key part of our operations team providing excellent support to our member "partners".
      • Maintain the kitchen center facility by ensuring that all preventive maintenance services are scheduled and performed and by reacting to emergency repairs in a timely manner.
      • Delivers financial & customer metrics by monitoring member satisfaction, restaurant sales, forecasting requirements; consumer reviews; optimizing labor schedules & overtime utilization; inventory control, waste management and more.
      • Exemplifies a high standard of service that permeates across the entire team to keep kitchen members (cooks); drivers & guests happy & content with their Kitchen United experience.
      • Conduct new restaurant member on-boarding and orientation activities to aid the transition of a restaurant into a Kitchen United center. Scheduling tours, conducting new member orientations and leading the restaurant on-boarding process (including receiving signed agreements, filing of proper documentation, utility management and facility administration).
      • Maintain productive and cordial relationships with all restaurant partners and their staff. Escalating any onsite conduct issues to the appropriate parties.
      • Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with local, state & federal legal regulations; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lots and walkways.
      • Abide by all local, state & federal labor laws and seek assistance where required from head office.
      • Additional responsibilities may be assigned as needed as it relates to the General Manager role.
        • Proven record of 3-5 years managing a team(s) within the restaurant, retail, hospitality, and operations industries.
        • High energy levels with an ability to multitask, provide direction and handle ambiguity with ease.
        • Developed, motivated and shaped a team for success through recruitment, training, delegation, scheduling & coaching skills.
        • Impeccable communicator with the ability to navigate varying audiences.
        • A process mindset with a keen eye for details and excellence in execution.
        • Have worked in a B2B/B2C environment - e.g., franchising, shared workplace.
        • Capability to use technology to interpret data, delegate tasks, communicate with a cross functional team and head office.
        • A thirst for knowledge, a curiosity to learn more and a willingness to try new things to improve the business and/ or identify operational efficiencies.
          • Medical, Dental, Vision insurance
          • Vacation days to enjoy some time off
          • Sick days to get yourself better
          • 401k Plan to plan for your future
          • Besides our amazing MIX benefits program we offer to full time team members, you will get to meet new MIX people and MIX it up with a fun team!

Keywords: Kitchen United, Austin , General Manager - Austin, TX, Executive , Austin, Texas

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