Vice President, Mid-Market Global Delivery Services

Company: UKG (Ultimate Kronos Group)
Location: Austin
Posted on: August 6, 2022

Job Description:

Vice President, Mid-Market Global Delivery Services **General Information** Ref #: 20220028920 Travel Amount Required: Up to 50% Job Type: Regular-Full Time Location: Lowell - Massachusetts - United States, USA - USA - Remote, Weston - Florida - United States **Description & Qualifications** Description The Vice President, Global Delivery Services owns all strategic and operational areas for Mid Market delivery in North America and is responsible for serving as the principal advisor and executive sponsor of all engagements in the region. Specifically, this position is responsible for overseeing the resource requirements and execution of customer engagements, financial performance, customer satisfaction, operational excellence (quality) and ultimately, ensuring the balanced success of the market. Key responsibilities include: Develop services strategy and lead operational execution to ensure the Mid Market team delivers against our strategic goals as Global Deliver Services Team. Goals as follows: o Operational Efficiencies o Exceptional Customer Experience o Scaled for Growth o An Awesome Place to Work Operational Efficiencies - The expectations are that the leader for this group will remain highly focused on the operational elements to continue to drive efficiencies. A critical component within the Mid Market line of business is the ability to deploy the solutions in as short a time period as possible. Key measurements of efficiencies are Time to Live and Time to Completion, all while retaining high Customer satisfaction. The efficiencies and improvements are ongoing expectations of which to be led by the Vertical leader. Exceptional Customer Experience - We expect this leader to always foster an environment where our focus is to ensure our customer is having a great experience independent of what product or combination of UKG products are delivered. Scaled for Growth - As a growing organization it is imperative that we continue to find and develop ways to further grow our capacity. Increased capacity is inclusive of internal as well as external resources that can successfully deliver against our engagements. Its imperative that this leader creates an environment where internal resources as well as External resources are supported and given the same opportunity for successful growth of their UKG practice. An Awesome Place to Work - In order to achieve long-term success, leadership across all functions has the responsibility to ensure we provide an environment where our resources thrive and develop the necessary skills to succeed in their careers. This includes the opportunity for career growth while allowing for work life balance. The health and success of our resources needs to continue to be a top priority for any leader within Global Delivery Services. Additional Areas of Responsibilities Serve as a key executive to customers and maintain a high level of customer satisfaction and being referenceable. Provide strong leadership and assume responsibility to ensure that Mid Market accounts are well managed, delivered in a timely fashion leveraging the tools the business has created to drive efficiency, that customer expectations are effectively set and to ensure that the product and services delivered by UKG enable our customers to exceed their business expectations and desired outcomes. Partner with Sales leadership closely to position delivery timelines, understand sales pipeline and pre-empt any significant staffing backlogs through close partnership and transparency. Champion key initiatives that result in efficiencies and innovations that benefit customers and organization. Partner and influence other departments within UKG to ensure delivery of the required customer service standards. Partner closely with the on-boarding, training teams to ensure the Mid Market team obtains the right support to drive efficiency and interact professionally with customers. Qualifications 12 - 15 years of experience leading a professional services organization in an enterprise software company with experience in driving a manufacturing production style delivery model Bachelor's degree or equivalent, MBA preferred Knowledge of the Human Capital Management; experience working in a business process application Demonstrated success of driving operational efficiencies while maintaining a healthy P&L with the proper focus on overall margin Thorough understanding of professional services operations, including performance benchmarks/levers, implementation methodology, resource deployment, staff development, services quoting, and partner management Experience in leadership capacity as part of a global organization is strongly preferred. Company Overview Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at **/careers** EEO Statement **Equal Opportunity Employer** Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO is the Law poster (and its **supplement** . View the Pay Transparency Nondiscrimination Provision (UKG participates in E-Verify. View the E-Verify posters here (. Colorado Pay Law If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to **UKGcareers@** **Disability Accommodation** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ or please call 1 (978) 250 9800.

Keywords: UKG (Ultimate Kronos Group), Austin , Vice President, Mid-Market Global Delivery Services, Executive , Austin, Texas