Vice President, Mid-Market Global Delivery Services
Company: UKG (Ultimate Kronos Group)
Location: Austin
Posted on: August 6, 2022
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Job Description:
Vice President, Mid-Market Global Delivery Services **General
Information** Ref #: 20220028920 Travel Amount Required: Up to 50%
Job Type: Regular-Full Time Location: Lowell - Massachusetts -
United States, USA - USA - Remote, Weston - Florida - United States
**Description & Qualifications** Description The Vice President,
Global Delivery Services owns all strategic and operational areas
for Mid Market delivery in North America and is responsible for
serving as the principal advisor and executive sponsor of all
engagements in the region. Specifically, this position is
responsible for overseeing the resource requirements and execution
of customer engagements, financial performance, customer
satisfaction, operational excellence (quality) and ultimately,
ensuring the balanced success of the market. Key responsibilities
include: Develop services strategy and lead operational execution
to ensure the Mid Market team delivers against our strategic goals
as Global Deliver Services Team. Goals as follows: o Operational
Efficiencies o Exceptional Customer Experience o Scaled for Growth
o An Awesome Place to Work Operational Efficiencies - The
expectations are that the leader for this group will remain highly
focused on the operational elements to continue to drive
efficiencies. A critical component within the Mid Market line of
business is the ability to deploy the solutions in as short a time
period as possible. Key measurements of efficiencies are Time to
Live and Time to Completion, all while retaining high Customer
satisfaction. The efficiencies and improvements are ongoing
expectations of which to be led by the Vertical leader. Exceptional
Customer Experience - We expect this leader to always foster an
environment where our focus is to ensure our customer is having a
great experience independent of what product or combination of UKG
products are delivered. Scaled for Growth - As a growing
organization it is imperative that we continue to find and develop
ways to further grow our capacity. Increased capacity is inclusive
of internal as well as external resources that can successfully
deliver against our engagements. Its imperative that this leader
creates an environment where internal resources as well as External
resources are supported and given the same opportunity for
successful growth of their UKG practice. An Awesome Place to Work -
In order to achieve long-term success, leadership across all
functions has the responsibility to ensure we provide an
environment where our resources thrive and develop the necessary
skills to succeed in their careers. This includes the opportunity
for career growth while allowing for work life balance. The health
and success of our resources needs to continue to be a top priority
for any leader within Global Delivery Services. Additional Areas of
Responsibilities Serve as a key executive to customers and maintain
a high level of customer satisfaction and being referenceable.
Provide strong leadership and assume responsibility to ensure that
Mid Market accounts are well managed, delivered in a timely fashion
leveraging the tools the business has created to drive efficiency,
that customer expectations are effectively set and to ensure that
the product and services delivered by UKG enable our customers to
exceed their business expectations and desired outcomes. Partner
with Sales leadership closely to position delivery timelines,
understand sales pipeline and pre-empt any significant staffing
backlogs through close partnership and transparency. Champion key
initiatives that result in efficiencies and innovations that
benefit customers and organization. Partner and influence other
departments within UKG to ensure delivery of the required customer
service standards. Partner closely with the on-boarding, training
teams to ensure the Mid Market team obtains the right support to
drive efficiency and interact professionally with customers.
Qualifications 12 - 15 years of experience leading a professional
services organization in an enterprise software company with
experience in driving a manufacturing production style delivery
model Bachelor's degree or equivalent, MBA preferred Knowledge of
the Human Capital Management; experience working in a business
process application Demonstrated success of driving operational
efficiencies while maintaining a healthy P&L with the proper
focus on overall margin Thorough understanding of professional
services operations, including performance benchmarks/levers,
implementation methodology, resource deployment, staff development,
services quoting, and partner management Experience in leadership
capacity as part of a global organization is strongly preferred.
Company Overview Here at UKG, Our Purpose Is People. UKG combines
the strength and innovation of Ultimate Software and Kronos,
uniting two award-winning, employee-centered cultures. Our
employees are an extraordinary group of talented, energetic, and
innovative people who care about more than just work. We strive to
create a culture of belonging and an employee experience that
empowers our people. UKG has more than 13,000 employees around the
globe and is known for its inclusive workplace culture. Ready to be
inspired? Learn more at **/careers** EEO Statement **Equal
Opportunity Employer** Ultimate Kronos Group is proud to be an
equal opportunity employer and is committed to maintaining a
diverse and inclusive work environment. All qualified applicants
will receive considerations for employment without regard to race,
color, religion, sex, age, disability, marital status, familial
status, sexual orientation, pregnancy, genetic information, gender
identity, gender expression, national origin, ancestry, citizenship
status, veteran status, and any other legally protected status
under federal, state, or local anti-discrimination laws. View The
EEO is the Law poster (and its **supplement** . View the Pay
Transparency Nondiscrimination Provision (UKG participates in
E-Verify. View the E-Verify posters here (. Colorado Pay Law If you
are a Colorado resident and this role is available in Colorado or
remote, you may be eligible to receive additional information about
the compensation and benefits for this role, which we will provide
upon request. Please send an email to **UKGcareers@** **Disability
Accommodation** For individuals with disabilities that need
additional assistance at any point in the application and interview
process, please email UKGCareers@ or please call 1 (978) 250
9800.
Keywords: UKG (Ultimate Kronos Group), Austin , Vice President, Mid-Market Global Delivery Services, Executive , Austin, Texas
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