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Senior Product Manager, Analytics

Company: EBG
Location: Austin
Posted on: June 25, 2022

Job Description:

Company DescriptionEBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance.EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups.EBG owns and operates one of the largest and most comprehensive employee savings programs in the country - serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace.EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, Austin and Las Vegas. This role can be based in Miami, NewYork, Orlando, or Austin.Job DescriptionThis role reports to the Vice President of Product and is responsible for overseeing, developing, and leading the strategic and tactical functions of EBG products that are focused around the long-term relationship between EBG, each customer, our clients, and our suppliers.The EBG platforms cover many different product types such as Ticketing, Seated Events, Hotels, Rental Car, Air, Cruise, Shopping Offers, Gift Cards, as well as different brands in both membership based and public web sites such as TicketsatWork.com (Membership based).This Senior Product Manager will be expected to use agile product management principles, such as customer discovery, product discovery, prototyping, split testing, etc. in this role helping measure to ensure that our solutions and products are delivering on the key metrics outlined by our organization and our customer expectations. The product lead responsible for analytics will be expect to:

  • Write detailed acceptance criteria for the development and QA team members for analytics systems and components.
  • Communicate with stakeholders for discovery exercises, scoping, and feature releases.
  • Assist with quality assurance prior to and during code releases.
  • Own and define analytics for the products/features managed by other product managers, including early participation/partnering to ensure that analytics is never an afterthought.
  • Identify bottlenecks and technologies that improve organizational efficiency.
  • Understand relevant business objectives and opportunity costs.
  • Work closely with the Business Intelligence and Reporting teams to provide solutions that meets the organizations needs for analytical reporting and analysis.Qualifications
    • 5+ Years' experience in Product Management
    • Hands-on experience in the planning, architectural design, and/or implementation of analytics systems is a huge plus
    • Strong understanding and hands on experience using ecommerce website analytics tools such as Adobe Analytics, Google Analytics, and other analytics solutions
    • Possess a generalized analytics aptitude, which will facilitate product ownership of our internal analytics platforms.
    • Understand the concepts of split testing, statistical significance, click tracking, user path analysis, and success event triggers; and be proficient in how these concepts function technically.
    • Ability to interpret analytical data results along with interpreting business and customer trends and behaviors, to make sound observations and recommendations on the success or failure of product features
    • Experience analyzing e-commerce solutions and recommending areas and approaches for implementing analytical measures as part of understanding and driving site optimization initiatives
    • Superior communication, organizational and interpersonal skills
    • Experience managing / leading product managers
    • Experience in the Travel and Entertainment industry is a plus, especially for the types of products we sell - seated events, ticketing, hotels, car rentals, flight, cruise, secondary ticket market
    • Ecommerce experiences with demonstrated understanding of the user journey through the funnel
    • Experience with session replay tools similar to Mouseflow and effective user interview/feedback practices
    • Understanding of the concepts of A/B testing, and other types of split testing, for optimization of customer experiences
    • Ability to think strategically and analytically and execute methodically
    • Solution oriented, with the ability to think critically and creatively and to articulate complex ideas in a clear and concise manner, tailored for specific audiences
    • Ability to work in an agile and fast-paced environment where frequent trade-off decisions and prioritization changes are embraced
    • Understanding of and experience with wireframes and other user experience tools/methodologies, analytics, a/b testing, search engine optimization, content management, email and newsletters, websites, mobile, video and databasesAdditional InformationEBG offers outstanding employee benefits including:
      • Medical, Dental & Vision
      • 401k Match
      • Short Term Disability, Long Term Disability (Company Paid)
      • Company Paid Basic Life and AD&D
      • Additional Voluntary Benefits
      • Flexible Work Arrangements
      • 3 Weeks of PTO + 5 Personal Days
      • Paid Holiday Break from Christmas to New Year
      • Paid Holidays
      • Fitness Centers (location dependent)
      • Annual Day of Giving
      • Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.

Keywords: EBG, Austin , Senior Product Manager, Analytics, Executive , Austin, Texas

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