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Sr. Project Manager, Global Technology Support

Company: Veritas
Location: Austin
Posted on: June 25, 2022

Job Description:

**About VERITAS**Veritas solves what no one else can\. With an industry\-leading product portfolio, we offer proven, modern, and integrated technology that brings together **availability** , **protection** , and **insights** \. Our Veritas Enterprise Data Services Platform addresses current and future data issues end\-to\-end - keeping mission\-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness\.Veritas supports 500\+ data sources, 150\+ storage targets, 50\+ clouds, and any deployment model imaginable\. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software\-defined Storage, Data Protection, and Archiving\.Veritas Customer Success is responsible for ensuring that Veritas' customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end\-to\-end customer relationship\. Customer Success includes customer support and care, professional and business critical services, and renewal sales\.**Role Summary:**The Senior Project Manager is responsible for the support and administration of all projects and programs driven by the Global Technical Support Transformation and Innovation office\. This role is the lead project manager responsible for all the planning, executing, and sustaining of projects and programs across Global Technical Support organization\. This role includes all aspects project planning and operationalization, project management,dependencies/risks/issuesmanagement, as well as change management\. This position drives alignment of senior leaders/executives and ensures decisions are filtered to contributing individual contributors\.**Responsibilities:**This person will need to collaborate and partner with Global Technical Support \(GTS\) and cross\-functional colleagues and senior leaders to overcome potential obstacles, and unforeseen conflict, in order to meet business objectives\. A well\-qualified candidate should have the ability to:+ Lead the design and implementation of projects and programs that improve customer retention and success, and enable key performance indicators in the GTS organization to be met/exceeded+ Be responsible for projects and/or programs from initiation through delivery, ensuring completion of projects on schedule and within budget+ Collaborate with enablement teams to develop process and training documentation, and communications+ Make decisions based on data and key business goals/priorities**Qualifications:**+ 10\+ years project and program management experience+ 10\+ years customer service experience+ Advanced MS Office skills, particularly PowerPoint+ Requires detailed functional knowledge, in\-depth company knowledge and overall business knowledge+ Ability to quickly respond, efficiently manage time and shift from one task to another while managing daily priorities+ Excellent business communication skills \(verbal and written\)+ Advanced problemsolving/troubleshootingskills+ Ability to explain complex ideas in simple terms+ Strong interpersonal skills+ Detail\-oriented+ Works well independentlyAt Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good\. We also value uniqueness and know that a more diverse and inclusive workforce makes a winning team, so come as you are\! Interested? Then apply and find out more about \#TeamVTAS\!**Veritas is an equal opportunity employer**Veritas is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance (FCO), we will also consider for employment qualified individuals with arrest and conviction records.

Keywords: Veritas, Austin , Sr. Project Manager, Global Technology Support, Executive , Austin, Texas

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