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Enterprise Service Delivery Manager, Complex, Spectrum Enterprise

Location: Austin
Posted on: June 25, 2022

Job Description:

At a glance:

Are you a detail-oriented leader skilled at managing highly complex programs consisting of multiple projects? Can you commit to a role serving as the Service Delivery single point of contact for complex orders? Do you desire a competitive salary with lucrative benefits and a focus on professional development?Our company:

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.

Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving Americas largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprises industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at


As the Enterprise Service Delivery Manager, Complex, you accelerate company success by managing multiple highly involved, enterprise-wide programs consisting of various projects. You ensure the successful integration of projects through detailed monitoring and adjusting the scope, timing and budget as needed. Using your extensive technical and project management experience, you develop and maintain strong relationships with Sales Channels, Order Management, Project Management, Engineering, Construction, Field Operations, Technical Operations and Network Operations Centers (NOCs).

You improve efficiency by serving as a critical link between enterprise, regional and local market area leadership teams serving as the service delivery contact for complex orders. You excel at facilitating and influencing key stakeholders and building a consensus across multiple lines of business. You thrive in an office environment managing enterprise-wide programs and teams. You report to the Senior Manager of Service Delivery for goals, guidance and assistance.

Position Benefits:
Competitive salary with bonus.Health, vision and dental insurance.100% company match 401(k) up to 6%.Company funded retirement accumulation plan for an additional 3%.Education assistance.Pretax childcare spending account.Paid holidays, vacation days, personal days and sick days.Employee discount on spectrum services where available.What You Will Do:
Encourage company-wide success through active and consistent support of all efforts to simplify and enhance the client experience.Drive program completion success by developing the strategy, supporting case and various high-level project plans and coordinating with multiple project managers to complete an overall program plan.Successfully deliver enterprise-wide improvement programs through the management of all aspects of the design, development and implementation of assigned programs.Ensure seamless project integration by adjusting the scope, timing and budgets based on company needs.Serve as a mentor to Service Delivery Managers, Project Managers and project leaders to educate and assist them with implementing project management processes, improvement and changes.Deliver projects on time and within budget while meeting or exceeding quality standards and client expectations by executing the established project management processes and methodologies.Review integrated project plans to ensure the necessary project team assignments.Mitigate risks by completing quality reviews, escalating resource needs and driving appropriate issue resolution.Regularly communicate on strategy, direction and changes to guide senior leadership and other stakeholders.Improve team performances by tracking key project milestones and making process improvement recommendations.Identify and prioritize opportunities to achieve company goals by partnering with senior leadership from the business community.Maximize team performances by mentoring Service Delivery Managers, Projects Managers and other project leaders. Required Keys for Success:
Five or more years of project management experience.Five or more years of IT, engineering or construction management work experience. Proven prioritization and organizational skills with ability to analyze and interpret data.Confident when preparing and delivering data-driven presentations.History of influencing internal and external stakeholders and building a consensus.Track record of working independently while showing sound judgment and initiative to accomplish job duties.Solid ability to define key performance indicators, make decisions and resolve issues while working under pressure.Expert in managing large, complex, diverse and strategic projects that impact the organization as a whole.Advanced ability to develop strong working relationships with peers and project team members.Repeated success implementing program and project plans while monitoring progress, resource usage and quality.In-depth understanding of program and project budgets.Ability to conduct risk assessments and develop plans for eliminating or mitigating identified risks.Effective written and spoken English communication skills with all levels of an organization.How You Will Stand Out from the Crowd:
Advanced knowledge of Service Delivery, Construction, Engineering and Outside plant (OSP) processes and procedures.In-depth understanding of Spectrum Enterprise services, features and benefits.Technical knowledge of equipment and devices.Your Education:
Bachelors degree in business operations, business administration, construction, engineering, computer science or a related field, or an equivalent combination of education, training and experience (required).Project management certification or successful completion of a recognized project management curriculum (preferred). KGN311 314760-6 314760BR Required
Job Industries
  • Transportation

Keywords: SPECTRUM, Austin , Enterprise Service Delivery Manager, Complex, Spectrum Enterprise, Executive , Austin, Texas

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