Franchised Assistant General Manager

Company: Marriott International
Location: Austin
Posted on: June 25, 2022

Job Description:

Posting Date Jun 17, 2022
Job Number 22102041
Job Category Property Leadership
Location JW Marriott Austin, 110 East 2nd Street, Austin, Texas, United States
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N


Additional Information: This hotel is owned and operated by an independent franchisee, White Lodging Services Corp. The franchisee controls all aspects of the hotels employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International. - JOB SUMMARY

• Manage the functional areas of guest registration, night audit, guest reservations, housekeeping/laundry, and food and beverages areas to ascertain guest satisfaction and associate satisfaction and maximize hotel profitability.
• Personifies the example for the staff and other managers. Always considers financial components of operations and appropriately matches up direction with guest satisfaction. Assist general manager in day-to-day operations of the hotel and is acting manager in the general managers absence. JOB RESPONSIBILITIES
  • Operations/Property Management.
    • Lead the effective management of the Rooms and Food & Beverage functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.
    • Direct the maximization of room revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in property sales and marketing efforts.
    • Assist with the development of a realistic and attainable business plan and budget that defines operational goals and profitability objectives.
    • Be available and visible to the guests. Meet and greet guests at breakfasts, social hours, etc. as determined by the brand to build relationships and monitor guest satisfaction levels.
    • Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage, or deterioration.
    • Conduct a minimum of daily meetings with department heads, and monthly all associate meetings. Ensure each department is conducting daily pre-shift meetings and participate when possible.
    • Manage and monitor the property P&L; provide detailed explanations for P&L and forecast variances. Align and drive all aspects of hotel performance towards the attainment of budgeted Revenue, RevPAR Index, House Profit, Flow Through, Guest Satisfaction Scores and Quality Assurance scores.
    • Understand and apply accounting principles (e.g., accruals, prepaids, balancing daily reports, GL coding, etc.) and ensure these are understood and applied correctly by the property Controller.
    • Follow all hotel policies and operating procedures as required. Follow all standards as defined by, but not limited to, the associate handbook.
    • Maintain complete knowledge of and comply with all departmental policies/service procedures /standards.
    • Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Always maintain positive guest relations.
    • Assist with resolution of guest complaints, ensuring guest satisfaction.
    • Ensure Department Managers monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Maintain complete knowledge at all times of all daily group activities, room rates, and room availability.
    • Oversee and participate in hotel inventories as required. Ensure par levels are accurate and requisition procedures adhered
    • to.
    • Adherence to F&B guidelines/ cleanliness and food sanitation as required by the brand and local authorities as applicable.
    • Be a leader and role model to all associates. COMPETENCIES
      • Inspires Followership
      • Resourceful
      • Change Leader - This company is an equal opportunity employer. frnch1
        
        Property LeadershipRequired
        Preferred

        Job Industries

        • Hotel & Hospitality

Keywords: Marriott International, Austin , Franchised Assistant General Manager, Executive , Austin, Texas