Associate Director - AR Engineering
Company: Cognizant
Location: Austin
Posted on: June 24, 2022
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Job Description:
About CognizantCognizant (NASDAQ: CTSH) is a leading provider of
information technology, consulting, and business process
outsourcing services, dedicated to helping the world's leading
companies build stronger businesses. Headquartered in Teaneck, New
Jersey (U.S.), Cognizant combines a passion for client
satisfaction, technology innovation, deep industry and business
process expertise, and a global, collaborative workforce that
embodies the future of work. With over 75 development and delivery
centers worldwide and approximately 199,700 employees as of
September 30, 2014, Cognizant is a member of the NASDAQ-100, the
S&P 500, the Forbes Global 2000, and the Fortune 500 and is
ranked among the top performing and fastest growing companies in
the world. Visit us online at www.cognizant.com or follow us on
Twitter: @Cognizant
Job ResponsibilitiesThe Regional Lead, Service Operations will be
responsible for driving growth, reaching business objectives, and
driving highly effective delivery teams. With the incumbent's broad
strategic, the regional service-line delivery leads will redefine
the client's experience and develop strategies to deliver the key
performance indicators and service line agreements. The incumbent
will develop business strategies, leading Operation teams and
manage client relationships. The incumbent will manage the
day-to-day client-specific service/operational deliverables,
operational excellence and quality.
Responsibilities? Manage day-to-day Account Management activities,
including strategic planning, development and implementation of
appropriate business operations? Establish and maintain
professional executive business relations with clients,
distributors and vendors and to ensure a high level of service and
client satisfaction? Oversee the implementation of effective
business practices and ensure operational excellence at all levels
to further enhance client satisfaction and advocacy? Work directly
with the Service Delivery teams and other key leaders in driving
new revenues and increasing growth within existing accounts?
Develop strategic and tactical goals and objectives, review
revenues and costs, and coordinate operations throughout accounts?
Support key initiatives/partnerships designed to advance business
goals ? Work with senior management, client representatives, and
other resources to administer effective strategies, solutions, and
policies consistent with established Company-wide goals and
initiatives? Serve as the company's primary point-of-contact for
client relations and satisfaction, deliver on client expectations;
ensure effective account management, employee performance and
productivity? Facilitate activities with related department heads
and stakeholders, provide leadership to subordinate employees, and
ensure client advocacy at all levels of operations? Develop
management protocols and accountabilities to ensure the timely and
thorough execution of sales strategies and ensure coordination and
integration with broader corporate goals and objectives Skill &
Qualification? The ideal candidate will have at least 15 or more
management experience in a fast paced, rapidly changing operations
environment. ? Bachelor's degree in sales or closely related
business field or an equivalent combination of professional,
directly related experience and directly related education; MBA
preferred? Experience in managing clinical study operations will be
an added advantage? Should be currently working as VP / Head /
Director Operations in an MNC BPO in Voice / Customer Care process
in an International process in an MNC BPO.? Prior experience in
leading international operations? The ideal candidate will have a
strong commitment to leadership, employee development, an
understanding of Lean and Six Sigma, and a keen interest in and
familiarity with technical systems, in addition to an exceptional
level of dedication, motivation, and intelligence.? Demonstrated
ability managing and developing large high performance teams of
associates/managers is required. Demonstrated familiarity with
general principles of workflow in an inbound call/ chat/ email
center, and current technologies to help manage that workflow. Must
possess exceptional analytical capabilities.? The candidate should
have a specialized skill set in running large scale production
operations, preferably in a contact center environment. A deep
knowledge in continuous improvement methods such as Kaizen, Lean,
DMAIC, etc. is required.? Strong oral and written communication
skills, as well as a strong technical and analytical aptitude are
required.
Keywords: Cognizant, Austin , Associate Director - AR Engineering, Executive , Austin, Texas
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