Client Success Manager - Remote US, UK or Brazil -
Company: Marvel Marketers
Location: Austin
Posted on: May 16, 2022
Job Description:
Job DescriptionSalary: Customer Success Manager (CSM) at Marvel
Marketers (MM) is responsible for working with new and existing
clients to ensure successful outcomes are achieved and ensure a
client's journey from purchase to delivery is smooth and well
managed. You will also monitor a client's on-going health and
establish a cadence for client interactions that ensure each
customer is fully optimized & satisfied. In summary, your job is to
ensure that you consistently deliver and showcase value to our
customers.Key Role & Responsibilities
- Manage ongoing customer needs effectively to drive high
customer retention and loyalty. Build strong, trusted, and
influential relationships with strategic customers stakeholders and
senior leadership. Engage with customer executives and other
influential stakeholders to identify, define, track and measure the
overall impact of MM services to them & their organization.
- Proactively offer appropriately tailored advice and bring
unique customer business and industry insights to the customer,
affording opportunity to realize optimal current value, as well as
identify & develop customer growth opportunities. Engage in
ongoing, two-way dialogue with customers regarding ways to improve
engagement and strategies to gain higher & impactful return on
investment.
- Build an actionable customer success & growth strategy by
mapping accounts, stakeholders and opportunities. Develop and
deliver monthly & quarterly business reviews to customers
highlighting goals, accomplishments, business impact and
recommendations.
- Collaborate with and drive Project Team to deliver error-free,
quality services with measurable, quantifiable results.
- Team up with the Marketing team to deliver customer
testimonials, case studies and video interviews. Scope & Process
growth & renewal opportunities statement of work.
- Ability to work under pressure, manage stressful situations,
have outstanding organizational skills, strong attention to detail,
analytical and outstanding problem-solving skills.Minimum
Qualifications
- Bachelor's Degree or equivalent experience.
- 7+ Years of Customer facing experience as Account Manager or
Customer Success Manager. Fortune 500 experience is highly
preferred.
- Must have Marketing Agency, Professional Services or Consulting
Company experience.
- Experience in Marketing Automation Platforms such as Marketo,
Pardot, Marketing Cloud is highly preferred.
- Experience with Google Suite & Salesforce. Mavenlink Experience
is A+
- Strong Project Management with an ability to lead a project
from inception to completion.
- Comfort with ambiguity, with the ability to be flexible, agile
and quick to adapt
- Strong problem solving and analytical skills, ability to
consume data and drive insights.
- Strong business acumen, presentation and communication
skills.Your success will depend on:
- Building strong, trusting & influential relationships.
- Retaining assigned book of business & logos.
- Growing assigned book of business and logos.
- Customer referenceability, testimonials and success stories.
Who thrives with us
- People who want to learn, but are self motivated in learning
from their projects
- People who enjoy the really hard problems
- People who enjoy having too much vs. too little to do
- People who like creating from nothing ( We still need a lot
built to support our growth)
- People who understand how to build and maintain relationships
with their coworkers and their clients
- People who like making others successful and understand the
value of that as much as making themselves successful
- People who leave their ego at home and really enjoy working
with other brilliant peopleAbout Marvel Marketers:Marvel Marketers
(www.marvelmarketers.com) is a Marketing Automation, Digital
Marketing, Experience Management and ABM Consultancy. Our clients
are sophisticated so we only hire the best to keep up and add value
along the entire Digital Marketing Maturity Curve. We also partner
strategically on custom digital marketing roles to help support all
areas of our client's Digital Marketing Strategy.As we continue to
grow and expand our service offerings, we are looking for the best
and brightest to join our team. If you applied for a previous role,
apply again! Our needs continuously change and evolve.Marvel
Marketers is an Equal Opportunity EmployerMarvel Marketers offers
Full Benefits (Health, Dental, Vision, Life, Optional
Chiropractic), Paid Vacation, Paid Holidays, Paid Sick Time, 401K,
Full Bootcamp Marketo Level 1 and Level 2 Training, Flexible Health
Spending, Ongoing Training programs and an epic team of people to
work with.Please note: Marvel is seeking individuals authorized to
work within the country the position is located at, and are not
offering any immigration and/or visa sponsorship at this
timeSupported by TalentX Staffing: We solve for X. Learn more at
talentxstaffing.com.
Keywords: Marvel Marketers, Austin , Client Success Manager - Remote US, UK or Brazil -, Executive , Austin, Texas
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