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Manager, Professional Services (Remote)

Company: insightsoftware
Location: Austin
Posted on: May 16, 2022

Job Description:

Company Description

insightsoftware is a growing, dynamic computer software company that helpsbusinessesachievegreater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Job Description

Based remotely, your primary mission will be to lead the delivery of professional services for clients using our industry-leading platform as well as manage a team of Professional Services Consultants and technical engineers who are primarily based remotely. The team you manage will be responsible for analyzing business requirements in order to model, design, deploy, and maintain data warehouse implementations for different customers across different verticals. This team is also responsible for report visualizations and training of both customers and partners.

Responsibilities Fall Into Two Main Areas

Team Management Responsibilities
Oversee designated Professional Services consultants as well as own Professional Services projects and processes for successful completion of Professional Services Projects for Jet / CXO / Atlas Customers.
Conduct monthly/quarterly process review meetings with direct reports
Supervise direct reports as well as conduct annual performance evaluations
Conduct weekly 1 on 1 status meetings with direct reports
Provide initial training for new hire reports and ongoing continuous training for existing reports
Communicate key and critical information to VP, Implementation & Professional services weekly as well as escalate critical information timely.
Oversee day-to-day operational management of all direct report activities.
Prioritize work assignments for direct reports
Recommend process and procedure enhancements

Professional Services Responsibilities
Work closely with sales and client success teams to scope consulting solutions to finance and accounting executives
Utilize expertise in data warehousing techniques to help solve team and customer complex problems.
Project oversight: client discovery, coordinating internal resources, assisting with solution development, and presenting deliverables
Deliver projects under tight and aggressive deadlines
Effectively translates business rules, requirements, and customer experience needs into concrete and meaningful information for the business and direct reports
Will be responsible for maintaining a billable utilization target of 30% or greater

Key Requirements

Qualifications
BA or BS degree required
Strong SQL/TSQL skills
Strong relational database skills
Experience modeling, designing and deploying data warehouses leveraging fact and dimension tables
Ability to design and deploy ETL processes
2-5+ years in a similar or related position working in a professional service organization
Ability to interpret requirements and communicate those effectively to both technical and management level positions.
Proven organizational and multi-tasking skills and solutions focused approach to creative problem solving
Exceptional Customer Service Skills
Proven track record of leading team to deliver projects on time and within agreed upon scope
Excellent verbal & written communication skills
Demonstrates excellent listening & decision-making skills
Ability to determine priorities on a daily basis to achieve business objectives
Ability to communicate effectively under pressure
Experience working with Azure and reporting tools a plus
Familiarity with Microsoft Dynamics ERP stack a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location . **

Keywords: insightsoftware, Austin , Manager, Professional Services (Remote), Executive , Austin, Texas

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