AustinRecruiter Since 2001
the smart solution for Austin jobs

Services Product Manager

Company: MW Partners
Location: Austin
Posted on: May 15, 2022

Job Description:

Job DescriptionMW Partners is currently seeking a Services Product Manager to work for our client who is a global leader in the aerospace, defence and security markets. Responsibilities and duties:

  • Drive efficiency and continuous improvement initiatives to improve cost and quality of service
  • Ensure Service Level Agreement delivery to the customer on all metrics as stated in Contracts
  • Own the user-experience for all offerings delivered as a service
  • Ensure all cloud service customer contractual obligations can be achieved
  • Drive relevant certifications around security and data privacy
  • Define and manage KPIs for service delivery effectiveness and prioritize requirements to improve performance and ensure objectives are met
  • Build relationships with key customer staff as Single Point of contact and Customer advocate
  • Specify detailed functional and non-functional requirements along with business justifications as credible input into the planning process
  • Prioritize based on data, customer requirement and feedback
  • Manage complex or risky solutions that involve large revenue and critical or high-level customers.
  • Manage the transition from project to production as the point of contact for Operations and support the final acceptance of the transfer
  • Provide escalation support for all critical tasks to include outage management and any severe incidents
  • Provide proposal response support for sales
  • Oversee the planning and prioritizing of solution migration from customer premises to Cloud with the Project team
  • Support quarterly meetings with customers to review metrics (Service Level Agreements and Service Level Objectives) and reporting Requirements:
    • Minimum of 3 years' Service Management experience
    • Minimum of 3 years working in a scaled pure SaaS company
    • Minimum of 5 years of IT and technical experience in a customer facing role
    • Experience in one or more of the following: Cloud infrastructure, software as a service, big data, security and privacy, development and operations, or artificial intelligence/machine learning
    • Experience with Google Cloud Platform (GCP) and Amazon Web Services (AWS)
    • Strong verbal and written communication skills in an international and global environment, proficiency in English
    • Ability to manage tasks to closure, with cross-functional inputs
    • Excellent organization and time management skills with the ability to self-prioritize tasks and work across multiple time zones
    • Outstanding commitment to Customer Success
    • Ability to effectively converse on complex topics from solution concepts to technical details with a diverse group of individuals
    • Drive to always make things better – able to show historical improvements in efficiency, service upgrades and cost management
    • Prior experience with managing Service Level Agreements within a technical organization
    • Business and technical knowledge of IaaS, SaaS, PaaS and cloud computing
    • Experience in Crisis Management and managing customer escalations
    • Proven teambuilding background with emphasis on teamwork within team and with non-direct reports
    • Verifiable customer relationship experience in previous positions with the ability to give relevant and specific examples of that experience
    • Excel in a fast-paced and sometimes unstructured environment and willingness to do whatever necessary to get the job done
    • Experience with API-driven architectures For a confidential discussion or to find out more, contact Divya on 718-360-9456 or apply now.

Keywords: MW Partners, Austin , Services Product Manager, Executive , Austin, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds