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Director Of Conference Services

Company: Horseshoe Bay Resort
Location: Austin
Posted on: May 15, 2022

Job Description:

**Lead Conference Event Programming at one of Texas most dynamic Resorts and Clubs***

Lead department of Conference Service Managers to perform at highest possible level. Facilitate planning with corporate, social, HSB member, and internal clients to ensure customer satisfaction and optimized revenue for the Resort. Responsibilities include coordinating, planning, and communicating all details for group functions to appropriate resort departments, on-site management of events, and billing and follow-up post-event.
General Duties:
Coordinate all group activities between Conference Services, Department Heads and Managers of Horseshoe Bay Resort.
Perform pre-function activities such as on-site tours, menu tasting/planning session, Banquet Event Orders, estimates, diagrams and activity coordination between all departments.
Coordinate function activities with management personnel, service personnel, recreational professionals, accounting personnel and outside vendors.
Provide support and leadership for Event Management Department to include: staffing, training, ensuring office coverage/scheduling, following all HR requirements, hiring, conducting annual performance reviews, and any other required disciplinary actions.
Facilitate required meetings (BEO, WEPM, EM Dept) to include arranging for guest speakers, coordinating training opportunities, and reporting on weekly events.
Provide weekly Banquet forecast, calculate quarterly commissions in accordance with commission structure, maintain department payroll and budget.
Meet all internal deadlines for completion of paperwork, or follow procedures for pop-ups, revisions, etc.
Maintain professional composure in high stress situations in order to make last-minute changes and develop strong and concise written and oral communication with other departments.
Work with other Department Heads to solve challenges and ensure procedures are in place and are followed. Must maintain strong relationships with ALL resort departments.
Follow and communicate all Resort rules and policies concerning club and group functions.
Maintain confidentiality and currency of client and Associate files.
Address client issues regarding service, experience, billing, etc.
Assist Director of Sales & Marketing with any requested projects.
Maintain knowledge of industry trends and bring new ideas to the resort.
Solicit and book corporate, golf, member, social and weddings events whenever possible.
Participate in sales training activities to increase amenity usage and department revenue.
Employment Standards:
Bachelor's degree with emphasis in Hospitality preferred; 8-10 years of equivalent experience.
10+ years of Hotel/Resort Management experience highly recommended.
Minimum age requirement - 21+
Valid driver's license and ability to meet the requirements of driver insurability as established by the insurance carrier required.
Experience in Supervisory role required.
Superb communication skills both verbally and written are required.
Access, input and retrieve information from the computer, with particular proficiency in Microsoft Office applications (Word, Excel and Outlook). Experience with Delphi is preferred.
Must be able to type 40 words per minute.
Strong interpersonal skills and ability to lead teams and collaborate across multiple departments.
Must have neat and pleasant overall appearance.
Maintain proper associate professional dress standards.

Keywords: Horseshoe Bay Resort, Austin , Director Of Conference Services, Executive , Austin, Texas

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