Retail Store Manager
Company: SPECTRUM
Location: Austin
Posted on: January 16, 2022
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Job Description:
JOB SUMMARY - THE DOMAINThe Spectrum Store Manager is
responsible for building a highly successful sales, retention and
customer care culture inside their store. Actively and consistently
supports efforts of their team to engage customers in a retail
environment and drives the sale of Charter product and services.
Consistently demonstrates excellent leadership and coaching skills
to create a motivated work environment where employees can excel.
MAJOR DUTIES AND RESPONSIBILITIESIn partnership with their manager,
leads a team of focused sales professionals, motivating and
engaging them to meet and exceed their sales goals and customer
care metrics, while delivering a clean, organized and fully
operational retail experience for all customers and employees.
Ensures sales teams are retaining customers through positive
customer relationship building, diffusing customer escalations,
utilizing strong listening skills and probing techniques to
overcome objections and save/upgrade customers. Ensures their Store
meets Spectrum brand expectations and that a thriving culture of
customer care exists at all locations within their span of control.
Utilizes strong assessment skills to continually inspect everything
from the sales behaviors to the product knowledge of their teams
and partners with management on change efforts as needed.
Proactively identifies issues, builds action plans and seeks
opportunities to grow their business and increase customer
satisfaction. Works with their manager to provide subject matter
expertise on all store functions, as well as the Spectrum Store
Customer Experience (SSCE), Spectrum products, pricing plans,
promotions, service features and visual standards, as well as those
of competitors. Consistently meets or exceeds operational
standards, including store appearance, inventory and appropriate
levels of staffing, while minimizing or eliminating losses to the
company in their location. Partners with their manager to build
employee engagement and high performing teams by recruiting,
training and retaining the best talent within their span of
control. Provides daily coaching and directions to their team via
multiple forums; one-on-ones, team huddles and department meetings.
Creates an environment of continuous learning, role playing and
development where employees are able to enhance their skills and
maximize their potential and success through coaching, training,
and objective performance management, including the progressive
discipline process. Maintains strong working relationships with
management, the operations team and peers, working as a team to
build a culture of success. Implements and enforces the cash
management policy and completes timely audits of their Spectrum
store. In alignment with their manager, provides guidance, monitors
and manages the enforcement of all company policies and procedures.
Provides management with frequent updates about key events in their
store. Assists with Area Manager functions and performs other
duties as requested by management. REQUIRED QUALIFICATIONS
Keywords: SPECTRUM, Austin , Retail Store Manager, Executive , Austin, Texas
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