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Client Success Manager, Voluntary Benefits

Company: Beneplace, LLC
Location: Austin
Posted on: January 16, 2022

Job Description:

Company Description

Beneplace, an Entertainment Benefits Group (EBG) company, is the foremost name in voluntary benefits management, and it's our mission to enhance your quality of life-whether you're a human resources professional, an employee, a merchant or a business owner.

We do this by streamlining voluntary benefits and employee discount programs. We provide Fortune 1000 companies with customized solutions for benefits management. In doing so, we strengthen our clients' workforce and make HR representatives' lives easier.

With unmatched access to world-class insurance providers and discount programs, we deliver maximum value for both employee and company. But more importantly, we help people achieve their financial goals and improve their overall well-being.

EBG is headquartered in Aventura, FL (Miami area), with offices in New York, Orlando, and Austin. It is required to be commutable to the Austin office for this position.

At EBG, we value every customer, employee, partner, and supplier. We believe in creating strong brands that deliver unforgettable experiences and value for our customers.

Job Description

The Client Success Manager (CSM) is the face of Beneplace for an assigned group of Voluntary Benefits clients. Working in tandem with their Account Manager, the role will perform day-to-day operational responsibilities to drive client satisfaction, retention and profitable growth. By taking a strong approach to relationship management, the CSM will ensure that all inquiries and tasks are completed in an accurate and timely manner to reinforce the responsiveness and strength of the Beneplace brand.

The successful candidate will be responsible for client reporting, increasing user participation, and managing their assigned clients' marketplace websites. They will also continually look for opportunities to enhance the usefulness and efficiency of internal processes of the client support team. As with all roles within Beneplace, the CSM will work effectively with other internal departments to ensure clients' needs are met and a superior level of service is provided.

  • Address day-to-day questions and service inquiries from client contacts, Account Managers, and other internal departments
  • Prepare reporting and presentation materials to demonstrate Beneplace's value proposition
  • Manage client marketplace websites
  • Maintain up-to-date client records in Salesforce
  • Prepare for and support clients' annual Open Enrollment efforts, including benefit fairs
  • Leverage critical thinking to identify and implement process improvements
  • Other duties, as assigned Qualifications

    Job Qualifications
    • Bachelor's degree or 3-5 years related work experience
    • Strong knowledge of voluntary benefit products and insurance
    • Excellent communication and interpersonal skills
    • Strong organizational and multi-tasking skills
    • Capable of maintaining strong relationships
    • Superb analytical and problem-solving abilities
    • Ability to work in a fast-paced environment
    • Strong working knowledge of Microsoft Office Suite (Outlook, PowerPoint, Excel, Word)
    • Obtain/maintain Property & Casualty license
      Additional Information

      Entertainment Benefits Group Offers Outstanding Employee Benefits Including
      • Medical, Dental & Vision
      • 401k Match
      • Short Term Disability, Long Term Disability (Company Paid)
      • Basic Life and AD&D (Company Paid)
      • Additional Voluntary Benefits (additional life, legal, critical care, and more)
      • Flexible Work Arrangements
      • 3 Weeks of PTO + 5 Personal Days
      • Paid Holiday Break from Christmas to New Year
      • Paid Holidays
      • Fitness Centers (location dependent)
      • Annual Day of Giving
      • Company Bonus Program
      • Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!

Keywords: Beneplace, LLC, Austin , Client Success Manager, Voluntary Benefits, Executive , Austin, Texas

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