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Senior Manager/Director of Product Management, Identity

Company: Salesforce
Location: Austin
Posted on: January 16, 2022

Job Description:

Senior Manager/Director of Product Management, Identity Texas - Austin Washington - Remote To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Products and Technology Job Details Salesforce is the world's #1 Customer Relationship Management (CRM) platform, helping our customers engage with their customers like never before. We're seeking an innovative identity and authentication Product Manager with a strong focus on customer experience. You'll work closely with stakeholders and engineering to define your product vision and align roadmaps, execute on the vision and solve several key engineering and business challenges, and deliver a product that will delight and enable every Salesforce customer.

This role calls for a strong, proactive leader capable of delivering as a team. Ideally you have demonstrated an excellent track record for driving new product capabilities from initial concept to successful delivery and market adoption. Product managers who thrive in a fast paced, collaborative environment, and love working with the best technology team in the world should apply.


  • Manage the design, development, integration, and release of identity & authentication services within the Salesforce Identity portfolio of products and services. Ensure ongoing reliability, performance, and scalability
  • Engage customers, prospects, partners and internal stakeholders to determine market viability, business requirements, technical considerations and strategic objectives
    • Collaborate with product management, architecture, and engineer peers to help strengthen and innovate a portfolio of identity and authentication services and products
      • Manage the product roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders through transparency and collaboration
      • Drive for the best customer experience possible. Work closely with UX and marketing to develop, test, and deliver customer facing assets
      • Measure success. A feature's release does not dictate success. Define what success means for each feature and each function before it even goes to development. Develop ways to constantly define and monitor success
      • Communicate clearly and efficiently. Coordinate product release communications for your components. Define expectations for engineering teams and hold them accountable to success and failures. Work closely with Product Marketing Managers to promote your products both internally and externally and ensure a cohesive message
      • Work with Engineering to manage the release process and tightly integrate and balance functionality and feasibility, and managed implementation timeline with a keen understanding of the underlying architecture
      • Take accountability for the realization of the product vision through product delivery, company enablement, and customer/partner adoption
      • Ensure product and data compliance with global regulations
        • Minimum 5+ years of Identity and Access Management experience and 3+ years of Software Product Management or equivalent experience
        • Bachelor's degree (Computer Science, Computer Security, or equivalent preferred)
        • Strong understanding of IAM protocols: SCIM/SAML/OAuth/OpenID/UMA, and secure-by-design principles
        • Strong user experience and design sense
        • Experience managing shared services
        • Experience with global security and compliance standards relating to customer data management
        • Experience identifying and addressing customer needs, building relationships with customers, developing an awareness of relevant services, communicating with customers in an organized and knowledgeable manner, delivering clear requests for information, and resolving potential conflicts
        • Exceptional critical thinking & analytical skills and the ability to make informed & fast decisions related to product feature design and direction. Demonstrated experience of 'owning' the decision/solution
        • Ability to engage in detailed technical discussions with engineering and operational teams and make technology related product decisions
        • Outstanding written and verbal communication, as well as interpersonal skills
        • Cloud computing experience is a plus. An ideal candidate will also have experience working with Salesforce Identity , APEX/Visual Force, Lightning Components, and other Salesforce technologies
        • Scrum and agile development experience a plus Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or . Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation. Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

Keywords: Salesforce, Austin , Senior Manager/Director of Product Management, Identity, Executive , Austin, Texas

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