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Customer Success Manager

Company: SourceDay
Location: Austin
Posted on: January 16, 2022

Job Description:

Who We Are ---

SourceDay is more than a SAAS company. We're revolutionizing the manufacturing world from RFQ to PO collaboration to invoicing and vouchering. SourceDay is giving our customers the tools to stay relevant in the modern world. Our Customers are building products that impact all of us and to say we take great pride in helping them do so is an understatement!

Our motto around the office is #BtheB which stands for "be the best." It applies to everything: how we do our jobs, how we serve customers and our community and how we treat one another.

What We're Looking For...

Empathetic, Positive Attitude with a drive to provide a Customer experience unlike any other.

Detail oriented, exceptional communication, collaborative and eager to jump in where needed.

You can demonstrate success in thinking strategically, executing tactically while providing consistent and high levels of client engagement, growth and retention in a fast-paced environment.

Comfortable in a start-up environment, ready to pivot when needed, and excited about playing a central role in the future of the team and SourceDay as whole

3+ years in Customer Success, Relationship Management, or similar role. Experience in a client-facing role with a background that could be from client support, account management, project management, manufacturing that has seen you strive for successful outcomes.

What You'll Do---

Be your Customers' Biggest Fan and Greatest Consultant. Help adapt your client's organization in order to get the most out of the SourceDay platform. Become an expert in your client's organization and provide governance and sponsorship to SourceDay capabilities.

Create a Company-Wide Culture of Customer Success

Align with Product Around Driving Product Roadmap

Share Customer feedback in Company-Wide Feedback Loop

If this sounds like you, please send your resume and a cover letter that includes a time you surprised and delighted a customer and what theme song would best describe your Customer Success style!

SourceDay is an Equal Opportunity Employer and does not discriminate in employment opportunities on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, marital status, age, veteran status, or disability.

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Keywords: SourceDay, Austin , Customer Success Manager, Executive , Austin, Texas

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