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FOH Service Manager w/drive and passion to develop FOH staff and service standards.

Company: Black Sheep Lodge
Location: Austin
Posted on: January 15, 2022

Job Description:

Candidates must be fun and energetic, have an outgoing personality, positive attitude and possess the ability to inspire, educate and motivate our FOH staff to create a memorable, exciting experience for our guests. Responsibilities and expectations include, but are not limited to:

  • FOH Service Manager's direct job task: Responsible for FOH staff and service as a whole. Active staff recruiting, prompt and thorough hiring, ongoing service training and education, retention and scheduling (using Hot Schedules)
  • Onboarding and upkeep of FOH employee paperwork, required certifications and back office operations. -
  • Guest relations, table touches and cultivating relationships with customers into regulars and community involvement.
  • Ability to directly lead, mentor, delegate and supervise FOH staff in their job duties and tasks, while holding staff accountable.
  • Opening/closing and day to day restaurant duties, paperwork, currency administration, cash handling and accounting.
  • Vendor transactions, ordering, accountability, invoice data entry, inventory and cost control using RASI on-line accounting platform
  • Ongoing development of restaurant operations and the creative vision for the restaurant, promotions, events and driving sales.
  • Position includes at least 2 high volume bartending shifts, all the while directly supervising FOH operations. Normally 40+ (up to 55 hour upon occasion) work weeks, 8 to 10 hour shifts.
  • Physical upkeep and light maintenance of equipment, building and property.Requirements and experience:FOH Service Manager position requires qualified candidates to be organized, self-motivated and have the ability and resources to actively recruit, train, and retain our serving staff of 20+ servers and barbacks. Qualified candidates must also have demonstrated the ability to lead a team, foster FOH staff development and customer service skills, able to multitask, trouble shoot and problem solve under stressful/high volume service situations.
    • Minimum (4) years RECENT experience in the service industry with a minimum (2) years HIGH VOLUME BARTENDING experience with an emphasis on craft beer, liquor, craft cocktail knowledge with high bartending and production skills.
    • Minimum of (2) years proven SERVICE INDUSTRY MANAGEMENT experience with direct FOH staff management a must!
    • Aloha knowledge w/back of house POS experience, Microsoft Office, internet, Slack, email capabilities and social media awareness. Staff scheduling and managers log using Hot Schedules.
    • TABC and TX Food Managers certification
    • Open availability and reliable transportation -Compensation: -Salary and compensation TBD based on experience with great benefits such as a performance bonus, paid group health plan (after 60 days), paid time off, cell phone reimbursement and company wide discount upon completion of training included in a 90-day probationary period. Excellent opportunities for advancement and company growth with our expanding multi-unit/multi-concept restaurant group.

Keywords: Black Sheep Lodge, Austin , FOH Service Manager w/drive and passion to develop FOH staff and service standards., Executive , Austin, Texas

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