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General Manager

Company: Excelsior Hospitality
Location: Austin
Posted on: January 15, 2022

Job Description:

Excelsior Hospitality is seeking a General Manager for their new concept! We will be opening a coffee shop by day, bar by night in 2022!

Who We Are

Excelsior Hospitality is a restaurant management group with more than 20 years of combined experience in the culinary and hospitality industry. We develop and oversee the daily management and operations of Juniper, Uncle Nickys, and Codependent Coffee + Cocktails.

About the Position

The General Manager is there to provide top level leadership and restaurant management to all members of staff and guests on a consistent basis. They will oversee daily operations of the restaurant with the goal to optimize guest experiences through thoughtful hospitality as well as efficient communication, problem solving, and leadership.

Responsibilities Include:

* Direct flow of service and ensure guest satisfaction while managing the dining room.

* Hire, train, and supervise staff

* Help interview, hire, evaluate, reward, and discipline staff

* Confer with food preparation and other personnel to plan menus and other related activities.

* Contribute to the evolution of service, position in the market, and standard of excellence.

* Lead, motivate, train and educate all FOH personnel in Restaurant policies and procedures

* Full involvement with ownership in financial assessment, strategy and growth efficacy

* Ensure proper coverage is in place depending on business volumes for each area of the restaurant during shift

* Effectively supervise floor staff to ensure professional service and guest satisfaction during hours of operation.

* Educate FOH personnel in product awareness and cultivate long-term service knowledge.

* Build rapport with guests and ensure an enjoyable and memorable experience.

* Responsible for accurately reporting payroll and for the end of night closeout and cash drop

* Maintain constant communication with bookkeeper to ensure proper reporting and classifications

* Maintain the POS system with accurate items and prices

* Work closely and help to continually develop the skills of all management and staff.

* Foster a culture of respect and open communication.

* Establish open lines of communication between FOH and BOH, at all times.

* Establish role as a spokesperson for the Restaurant within the community and with guests.


* 2-4 years of upper level management experience in hospitality

* High level of enthusiasm, creativity, and flexibility

* Skilled and familiar with the following programs: Toast, 7Shifts, Talk

* Experience with staffing, scheduling, ordering, and basic restaurant operations

* Strong interpersonal and communication skills

* Familiarity with high end food and beverage programs

* Experience in solving problems and exercising good judgement in decision-making

* Able to build an inclusive culture that values respect, open communication, and staff development


The General Manager will receive an annual salary of $50,000 - $65,000, based on experience. Benefits include health care, paid time off each year, and advanced professional training. As well as salary and benefits, Excelsior Hospitality is a rapidly growing organization with extensive opportunities for growth and advancement.

If you would like to be considered for the position, please send us your resume and cover letter. We look forward to meeting you!

Keywords: Excelsior Hospitality, Austin , General Manager, Executive , Austin, Texas

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