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Remote Director, Research & Insights

Company: Fuel Cycle
Location: Austin
Posted on: November 23, 2021

Job Description:

About the role
Fuel Cycle is currently seeking a Director, Research & Insights to join our Research & Insights team. As a Director, Research & Insights, you will be responsible for managing our strategic accounts, while leading a cross-functional group of researchers. In addition, you will be responsible for ensuring quality of the deliverables, client retention and satisfaction, resource planning and staffing, and managing the profitability of group accounts. The ideal candidate will have extensive knowledge of qualitative and quantitative research methodologies, experience leading a team, and experience being the strategic advisor for high profile clients. The role offers a strong career path along with a learning environment where you will expand and develop your market research and leadership skills.

Why you'll love working here
Fuel Cycle is the leading all-in-one experience management cloud platform. We help the world's most customer-centric brands such as Google, Hulu, Facebook, Amazon, and more engage directly with their consumers and capture actionable insights through our online communities. Fuel Cycle was recently recognized by INC5000 as one of the Fastest Growing Private Companies and ranked in the 2021 GRIT report as #6 Best Technology Provider. Fuel Cycle was also listed as one of LA's Best Places to Work for 2021 by BuiltinLA. At Fuel Cycle we foster a culture of customer obsessed individuals who empower each other to work passionately and deliver an extreme impact to our customers.

Where you'll make an impact
Client Relationship Management
Direct ownership of strategic accounts, while overseeing group accounts
Manage client satisfaction and engagement for group accounts
Support researchers in their efforts to expand client relationships through upsell and cross sell initiatives
Manage the client contract renewal process to ensure client retention and renewal revenue
Manage client health metrics through salesforce and internal dashboards
Research, Project Management & Insight Delivery
Develop research project proposals, budget research hours and assign tasks to internal staff or contractors
Translate business questions into research plans, utilize internal platform to design and program the research instruments
Analyze data and develop insightful results or "stories" that address business objectives in a clear and concise, visually appealing format
Load, test and proofread all research surveys and content on staging before posting live to production
Perform tasks and responsibilities required with thoroughness to produce high-quality, high-accuracy market research deliverables
Ensure data accuracy and relevance to objectives at every step in the project process to ensure the data is both internally consistent and demonstrates face validity
Manage quality, gross margin and contract compliance for group accounts
Team Management
Manage a team of 8 to 10 researchers
Oversee hiring, training, coaching, performance management and support to continue developing their skills and research acumen
Ensure team effectiveness, efficiency and engagement by providing leadership and guidance to direct reports
Ensure direct reports are following company policies and utilizing project management tools appropriately

What we're looking for
Bachelor's or Master's degree in a related field
Minimum 7 years of prior custom research experience, preferably with a research vendor company
Minimum 5 years of client relationship management experience
Minimum 3 years of management experience
Vertical expertise
Hands on experience utilizing qualitative and quantitative research methodologies
Experience with SPSS, SAS, Qualtrics, SurveyGizmo, SurveyMonkey, R, and/or Tableau
Proficiency in Excel, PowerPoint and Outlook is required
Self-motivated, flexible, and organized
Capable of working independently and within teams
Excellent interpersonal, problem-solving and project management skills
Excellent verbal and written communication skills

What we offer
Health/Dental/Vision Insurance
401K match - 100% of contributions up to 6%
Flexible Work Schedule - Hybrid or Remote work options / COVID safety
Generous Parental Leave - 12 weeks of Parental Leave
Generous PTO Policy - 2 weeks PTO, 6 Sick Days, 3 Personal Days, 1 Mental Health Day/Quarter
Commuter Benefits/Free Parking
Pet Friendly Office
Fully Stocked Kitchen
Awarded recognition for: Professional Development, Diversity, Company Culture, Fastest Growing Private Company

Keywords: Fuel Cycle, Austin , Remote Director, Research & Insights, Executive , Austin, Texas

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