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Senior Director, Partnership Operations - KWx

Company: Keller Williams Realty, Inc
Location: Austin
Posted on: November 22, 2021

Job Description:

kwx is an integrated homeownership experience company that puts Keller Williams real estate agents at the center of its world. The spectrum of Keller Williams Realty Inc., Keller Williams Worldwide, Keller Mortgage, Keller Covered, Keller Offers and Keller Manage, provides agents with a seamless experience so they can offer their clients an integrated homeownership experience. Our technology, training and resources give agents more time to build meaningful client relationships. Every team member is a valued part of one team driven by one mission: to serve agents so they can serve their clients. We're committed to listening, learning, and responding to our team members and to making kwx and its family of companies a truly great place to work. Working with kwx is a win-win for agents, their clients and our kwx team. OUR HISTORY. In 1983, Keller Williams was a rebel upstart fueled by Gary Keller's philosophy of "people helping people" and a win-win culture.--Its enduring belief system, WI4C2TES (Win-win, Integrity, Customers, Commitment, Communication, Creativity, Teamwork, Trust, Equity, and Success) keeps them anchored in doing the right thing.--The company started to fuel entrepreneurial agents' success, so agents can--serve their clients like no others in the industry. As Keller Williams grew to a market-leading organization, its culture spread, as did the commitment to give agents the training and tools to grow their businesses and profits.--Keller Williams' proud past set a foundation for a bright future. As time went on, Keller Williams expanded its offerings to support their agents. While it started with Keller Williams Realty, Inc., it soon expanded with Keller Williams Worldwide and then added supporting services including Keller Mortgage, Keller Covered, and Keller Offers. In 2020, the concept of One Co., integrating all companies for a homeownership experience, took hold and kwx was launched.-- OUR LEADERSHIP. Carl Liebert, a proven executive leader with 30 years of experience leading customer-driven transformations and developing strategic, operational and process excellence within retail organizations joined kwx as CEO in October 2019. "The opportunity to work within a culture-first organization like KW is a natural fit with my personal and professional values. Our shared passion and commitment to delivering world-class customer experiences at scale made the opportunity to learn and lead alongside Gary Keller a compelling opportunity," Liebert said. "KW has the market share, the vision and leadership, and unwavering commitment to keep the agent at the center of the holistic homeownership experience." Liebert's focus for the kwx leadership team is to integrate the organization into one team with one mission; grow, engage, and retain the largest, most inclusive agent base; build the best-in-class data strategy and tech platform; build ancillary services and create a superior client experience across the ecosystem.-- As a part of the team, you can bring that vision to life.--You can guide a team with a greater purpose. You can contribute to agents staying ahead of the game-giving agents what they need to be more--efficient, productive, and relevant than the competition.-- KELLER WILLIAMS CORE VALUES RESPONSIBILITY:-- Every member of the Keller Williams leadership team is responsible for leading and modeling diverse, equitable, and inclusive practices in the workplace relative to hiring, promoting, paying, and managing people. Leaders are expected to treat all people with civility, respect, and dignity and demonstrate the 10 core values that form our belief system. Position Purpose

  • Provide day-to-day management support of partnership entities (i.e. Joint Ventures) Keller Williams Core Values Responsibility
    • Every member of the Keller Williams leadership team is responsible for leading and modeling diverse, equitable, and inclusive practices in the workplace relative to hiring, promoting, paying, and managing people. Leaders are expected to treat all people with civility, respect and dignity, and demonstrate the ten core values that form our belief system. Essential Job Functions and Basic Duties
      • The Sr Director of Partnership Operations oversees the day-to-day operations, production, processes, and controls for Keller Williams Partnership entities (i.e. joint ventures). Process Owner
        • Own and maintain Joint Venture (JV) Policies, procedures, process maps, training curriculum, manuals, and technology setup documentation. Manage Keller Mortgage process change implementation to the JVs
        • Manage templates utilized by JVs (Operating Plans, P&L/Budgets) Production Management/Oversight
          • Maintain prospect list data
          • Manage JV creation, expansion and consolidation
          • Review daily/weekly/monthly/quarterly JV production / performance
          • o Coach through issues
          • o Determine when JVs should consider adjusting ownership structure
          • Manage JV issues, disputes bother with consumers and vendors
          • Manage JV ownership transfer review & approval Business Controls
            • Identify technology solutions and reporting mechanisms to allow the JVs to monitor compliance and regulatory risks
            • Implement processes to oversee JV execution of established compliance processes Minimum Qualifications
              • Experience managing a team that are assigned to contribute as a member of one/multiple cross-functional teams
              • Strong leadership skills with experience in dynamic environments with shifting priorities
              • Strong interpersonal skills with presence and the ability to clearly communicate with senior management, peers, and team members.
              • Work with limited direction, usually within a complex environment, to drive fact-based recommendations to senior management, while supporting syndication with stakeholders across the team.
              • Ability to work accurately with a sense of urgency, and deliver under tight deadlines/time frames.
              • Strong strategic and critical thinker with the ability to make decisions.
              • Team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
              • Advanced level of Excel, Word, Outlook and PowerPoint required Minimum Experience and Education
                • 10 years' experience in Mortgage either operations, product management, vendor management and/or compliance
                • 2 years' experience managing mortgage audits, business controls and risk frameworks
                • Bachelor's Degree in Business, Marketing, or related field
                • Preferred - Accredited Mortgage Professional (AMP) from the Mortgage Bankers Association
                • Preferred - Experience leading a team of direct reports Certifications Required
                  • N/A Physical Demands - Employees may occasionally experience the following physical demands for extended periods of time:
                    • Keyboarding
                    • Viewing computer monitor
                    • Work is performed in a business office environment. Occasional travel by car or plane to other locations or conference sites for meetings. Ability to work extended hours, as required, in support of the company's business needs.-- kwx is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. kwx recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, national origin, genetics disability, age, veteran status, or other protected status as required by applicable law. All qualified applicants will receive consideration for employment. We consider the health and safety of our team members to be of paramount importance. Therefore, the Company's--COVID-19 Vaccination Policy --applies to all team members who physically work in the Austin, TX or Dublin, OH offices. It does not apply to team members who are working remotely (unless they come into the Company's offices, in which case, this policy applies).

Keywords: Keller Williams Realty, Inc, Austin , Senior Director, Partnership Operations - KWx, Executive , Austin, Texas

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