Director of Conference Services
Company: Omni Barton Creek Resort & Spa
Posted on: November 22, 2021
Please note that this position is based in Austin, TX.
Candidates must be willing to relocate and relocation assistance
will be available.
Director of Conference Services
Omni Barton Creek Resort & Spa
Secluded in the rolling hill country of Austin, Texas, the 4,000
acre newly-renovated Omni Barton Creek Resort & Spa is the ultimate
retreat. If you love hospitality, creating amazing customer
experiences, and the structure and benefits that come from working
with a hotel company then you will love working with Omni!
The role of the Director of Conference Services is to ensure total
guest satisfaction for all group-related functions and achieve
budgeted catering and banquet food & beverage revenues.
Director of Conference Services Responsibilities
-The Director of Conference Services is responsible for planning,
evaluating, organizing, and directing the activities of the Senior
Convention Services Manger, Convention Services Manager, Convention
Services Coordinator, Catering Managers and Catering Assistant.
-Responsible for ensuring that all policies, procedures and
guidelines are followed by department personnel.
-Responsible for anticipating needs, forecasting results, analyzing
and arranging work processes for personnel in the department.
-Director of Conference Services responsible for the overall
condition of each function room and all Convention Service
-Provides the necessary training, motivation, and leadership for
all department personnel.
-Participates in the final interview process and is responsible for
hiring all departmental personnel.
-Ensures that all procedures, policies, and guidelines, as
established by Omni Hotel, are being followed by department
-Establishes and maintains rapport with outside purveyors, who
provide services for the Hotel and its guests through the Catering
& Convention Services Department.
-Establishes and maintains efficient office procedures to
facilitate the smooth operation of the department.
-Ensure catering and banquet sales meet budgeted levels.
-Director of Conference Services will ensure smooth flow of
information (communication) from Sales to Banquet Services and the
Food & Beverage Division
-Create and maintain a good working relationship with the Banquet
Manager to ensure a high level of comfort with Banquet
-Forecasts public room income and meeting covers on an
-Ensure that the department standards are met and that all company
policies/procedures are adhered to.
-Director of Conference Services will prepare performance
benchmarks for Catering & CS Managers on monthly/quarterly
-Attends daily RevMax and weekly and Marketing meetings.
-Attends extended Executive Operating Committee Meetings.
-Tours, on a daily basis, the hotel function space and spot checks
meeting room setups.
-Ensures that all function space in the hotel is well presented and
maintains a scheduled cleaning program for each function room.
-Ensures that all equipment used in the department is in good
order, and uses preventive maintenance schedules for all
-The Director of Conference Services ensures that the desired level
of quality is maintained in all meeting room sets on a continuing
-Ensures that all file turnover requirements (from Sales to
Convention Services) are fulfilled.
-Responsible for overseeing the coordination of the Hotel Function
-Advises hotel department heads of special requirements of groups
coming into the hotel.
-Reviews, on a daily basis, information entered into the Convention
Services Department Daily Log and takes necessary steps to
alleviate problems noted in the log.
-The Director of Conference Services attends out-of-hotel meetings
-Establishes a rapport with individuals in similar positions at
-Conducts weekly department meetings.
Keywords: Omni Barton Creek Resort & Spa, Austin , Director of Conference Services, Executive , Austin, Texas
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