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Director of Conference Services

Company: Omni Barton Creek Resort & Spa
Location: Austin
Posted on: November 22, 2021

Job Description:

Please note that this position is based in Austin, TX. Candidates must be willing to relocate and relocation assistance will be available.

Director of Conference Services
Omni Barton Creek Resort & Spa
Austin, TX

Secluded in the rolling hill country of Austin, Texas, the 4,000 acre newly-renovated Omni Barton Creek Resort & Spa is the ultimate retreat. If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

The role of the Director of Conference Services is to ensure total guest satisfaction for all group-related functions and achieve budgeted catering and banquet food & beverage revenues.


Director of Conference Services Responsibilities


-The Director of Conference Services is responsible for planning, evaluating, organizing, and directing the activities of the Senior Convention Services Manger, Convention Services Manager, Convention Services Coordinator, Catering Managers and Catering Assistant.
-Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.
-Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.
-Director of Conference Services responsible for the overall condition of each function room and all Convention Service equipment.
-Provides the necessary training, motivation, and leadership for all department personnel.
-Participates in the final interview process and is responsible for hiring all departmental personnel.
-Ensures that all procedures, policies, and guidelines, as established by Omni Hotel, are being followed by department personnel.
-Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Catering & Convention Services Department.
-Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
-Ensure catering and banquet sales meet budgeted levels.
-Director of Conference Services will ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Division
-Create and maintain a good working relationship with the Banquet Manager to ensure a high level of comfort with Banquet operations.
-Forecasts public room income and meeting covers on an annual/quarterly/monthly basis.
-Ensure that the department standards are met and that all company policies/procedures are adhered to.
-Director of Conference Services will prepare performance benchmarks for Catering & CS Managers on monthly/quarterly basis
-Attends daily RevMax and weekly and Marketing meetings.
-Attends extended Executive Operating Committee Meetings.
-Tours, on a daily basis, the hotel function space and spot checks meeting room setups.
-Ensures that all function space in the hotel is well presented and maintains a scheduled cleaning program for each function room.
-Ensures that all equipment used in the department is in good order, and uses preventive maintenance schedules for all equipment.
-The Director of Conference Services ensures that the desired level of quality is maintained in all meeting room sets on a continuing basis.
-Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.
-Responsible for overseeing the coordination of the Hotel Function Books.
-Advises hotel department heads of special requirements of groups coming into the hotel.
-Reviews, on a daily basis, information entered into the Convention Services Department Daily Log and takes necessary steps to alleviate problems noted in the log.
-The Director of Conference Services attends out-of-hotel meetings as required.
-Establishes a rapport with individuals in similar positions at other hotels.
-Conducts weekly department meetings.

Keywords: Omni Barton Creek Resort & Spa, Austin , Director of Conference Services, Executive , Austin, Texas

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