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BUSINESS SUPPORT & TRANSFER SYSTEM MANAGER

Company: Texas Disposal Systems
Location: Buda
Posted on: November 22, 2021

Job Description:

Job Brief
BUSINESS SUPPORT & TRANSFER SYSTEM MANAGER - CREEDMOOR

JOB SUMMARY

The Transfer System & Business Support Manager is responsible for supervising transfer drivers to ensure safe, timely and productive service in accordance with company policies and regulations, as well as overseeing the planning and coordination of the Transfer System, performing a variety of complex tasks and driving the work in the field through a dispatch office.

In addition, the Transfer System & Business Support manager develops reporting and analysis for the Operations Directors to facilitate their decision making with regards to executing business and strategic plans. This position will help develop and administer the systems and models needed to track, report, and analyze operational metrics; assist with the development of management dashboards and other reports necessary to provide timely information to department managers; assist with the creation of annual performance metrics; and work with the business acquisition team to develop operations staffing and implementation plans to support new business.
CORE RESPONSIBILITIES

  • Oversee the planning and coordination of the Transfer System to ensure service is safe, timely, productive, and in accordance with company policies and all applicable regulations.
  • Supervise transfer drivers, ensuring service in a safe, timely, and productive manner in accordance with policies and regulations.
  • Ensure transfer drivers receive appropriate driver training.
  • Ensure tablet utilization and training on routing software for all transfer drivers.
  • Communicate regularly with Operations Managers regarding equipment quality and availability and maintain regular communications with maintenance in order to ensure all workloads are completed as scheduled in a safe and productive manner.
  • Communicate regularly with Directors of Operations and Maintenance to identify and address areas for improvement.
  • Conduct performance evaluations with direct reports at least annually.
  • Monitor driver hours in order to limit labor expenditures and maintain Department of Transportation (DOT) compliance.
  • Maintain a level of staffing in accordance with workload in order to ensure quality service and productivity.
  • Support company-wide centralization of Dispatch and Customer Care operations by ensuring adherence to existing policies and procedures, as well as assisting in the formulation and implementation of new or improved policies and procedures aimed at successful centralization.
  • Minimize truck abuse by reviewing shop reports and conducting truck inspections.
  • In cooperation with the Safety Department, review and keep records of all accidents involving transfer drivers or equipment.
  • Attend at least one monthly drivers' safety meeting and present information when necessary.
  • Oversee the administration of the transfer driver compensation plan.
  • Confirm orders are completed and systems updated accordingly.
  • Maintain and record electronic and hard copy records.
  • Prepare work schedules, ensuring staff performs to required standards, work scheduled shifts and achieve department objectives.
  • Communicate regularly with internal personnel, e.g., Customer Care, Sales and Operations, to ensure that TDS policies and standards are upheld and customer accounts are operative and cost-effective.
  • Meet with customer regarding possible concerns when necessary.
  • Work with Operations Directors, managers and supervisors to develop and report on performance metrics.
  • Compile, analyze and report data on key metrics for operations systems.
  • Oversee the development of operations systems dashboard reporting, including performance against goals.
  • Oversee development and administration of Operations processes and related documentation.
  • Develop and provide periodic ad hoc reports to Operations management upon request.
  • Communicate the Operations management to ensure the accurate and timely dissemination of information.
  • Identify opportunities for process improvement and oversee improvement efforts.
  • Lead the development and monitoring of Operations annual goals and strategies.
  • Work with system managers to develop strategies, goals and procedures that support the company's strategic objectives.
  • Manage the Operations business planning process.
  • Research driver incentive plans and develop proposals and implementation strategies.
  • Work with routing team to develop improvements in route optimization.
  • Other duties as assigned.REQUIRED SKILLS AND QUALIFICATIONS
  • Bachelor's degree in business or a related discipline
  • Advanced operational and logistics skills
  • Proficiency with the Microsoft Office Suite, i.e. Excel, Word, Outlook
  • Ability to become proficient with routing and customer management software used by the company and internet navigation
  • Verbal and written fluency in English
  • Demonstrate a working knowledge of the company's systems
  • Proficiency with financial software
  • Ability to take the initiative to solve problems
  • Ability to work independently with minimal supervision
  • Project management
  • Ability to interact effectively with all levels of the organization
  • Self-motivation and organization
  • Ability to seek analysis opportunities and needs

Keywords: Texas Disposal Systems, Austin , BUSINESS SUPPORT & TRANSFER SYSTEM MANAGER, Executive , Buda, Texas

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