Restaurant General Manager
Posted on: November 22, 2021
The IHOP Restaurant General Manager reports directly to their
Area Director. The manager directly supervises IHOP restaurant's
employees. His or her primary responsibilities include managing
operations in the front and back of the house with a high
concentration on profitability and sales growth, while constantly
maintaining IHOP's standards of quality and service.
The following list details some of the specific responsibilities
and expectations of an IHOP Restaurant General Manager: Manage all
areas to achieve positive and consistent sales growth while meeting
or exceeding company goals in all profit and loss categories.
Manage entire operation of restaurant during scheduled shifts,
which include daily decision making, consistent staff support,
positive and consistent guest interaction, proper scheduling and
planning while upholding standards, consistent excellent product
quality and maintaining high levels of cleanliness and
Provide employees with consistent and appropriate feedback to
facilitate their development and enhance the overall operation.
Ensure that all employees adhere to the company's uniform
Perform line checks in the galley throughout the shift to ensure
proper specifications on weights, temperatures, cleanliness and
Ensure that the unit is properly staffed for all time periods.
Staffing must be maintained at a level to guarantee overall guest
satisfaction for the goal of increasing sales
Interview, hire, and train the highest quality hourly
Conduct orientations to ensure a positive first step for all new
hourly employees, follow up with IHOP's training program.
Prepare reports at end of shift, which may include Daily Sales
Reports, Daily Cash Interims, Daily Labor controls, and other such
processes that ensure the control of all company assets.
Prepare food production checklists and ensure the proper
implementation of all company recipes as required.
Order food, small wares, uniforms and any other necessary products
to unit par levels to maintain the highest levels of operational
Identify operational opportunities; create and implement plans to
Approve and sign all food or beverage discounts of any kind.
Ensure a safe working and guest environment to reduce the risk of
injury and accidents. Promptly notify the Area Supervisor in the
event of a guest or employee accident or injury.
Ensure that proper company security procedures are in place to
protect employees, guests and company assets, including security of
storeroom, freezer and office.
Keep immediate supervisor promptly and fully informed of all unit
issues. Take prompt corrective action where necessary or suggest
alternative courses of action.
Complete job responsibilities and performance objectives in a
timely and effective manner and in accordance with company policies
Always project a favorable image of IHOP to promote its goals and
objectives and foster and enhance public recognition and acceptance
of all of its areas of endeavor.
Perform all duties and responsibilities as required or
Typically work indoors, but may occasionally work outdoors.
Be willing to work nights, weekends, and holidays when restaurants
Be willing to work unpredictable hours to fill in for absent
Be aware of changing events in the local area to ensure proper
Be willing to work at any local units or possibly relocate.
Keywords: IHOP, Austin , Restaurant General Manager, Executive , Austin, Texas
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