Manager, JAMF/MAC Support

Company: KPMG
Location: Austin
Posted on: November 19, 2021

Job Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Manager, End User Computing to join our Digital Nexus technology organization. Responsibilities: * Collaborate with operations and support teams to provide direction/support, streamline processes, gain efficiencies and enhance the overall user experience; Manage and maintain the systems and processes that enable management & security on the endpoints * Act as point of escalation for Level 3 support and major incidents, working with vendors to resolve complex technical issues * Interface with internal customers to provide support, training and technical expertise for services provided and identify emerging technologies that may be applicable to the business * Review metrics associated to services provided and drive continual service improvements regardless of where the technology components, skills, or processes reside * Maintain documentation, including operational procedures, knowledge articles, user reference guides and project plans * Perform system health checks and create test cases for new tools Qualifications: * Minimum five years of recent experience using JAMF Pro (Casper), Shell Scripts, Mac hardware, Mac management; experience packaging and deployment for Macs * Bachelor's degree from an accredited college/university; or equivalent work experience * Good understanding of various infrastructure technologies such as WAN/LAN, TCIPIP, DHCP, DNS, VPN * Exceptional customer service skills with the ability to work with onshore and offshore business units and the ability to meet project deliverables with minimal user disruption * Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; Must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork * Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; ability to participate in resource planning processes based on defined organizational plans KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

Keywords: KPMG, Austin , Manager, JAMF/MAC Support, Executive , Austin, Texas