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Principal Delivery Manager

Company: Informatica Corp.
Location: Austin
Posted on: April 10, 2021

Job Description:

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and unleash your potential. External Description: The Principal Delivery Manager works--closely with Professional Services Regional Managers, Account Managers, Field Sales teams, Services Solutions Architects, Resource Management, and Consulting Managers to deliver on business requirements, protect revenue and profit, and avoid cost overruns. Provides relationship management and acts as client liaison during delivery of a professional services engagement. Focused upon and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. May work to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client's business. Travel to customer sites may exceed 50%, as applicable to the customer engagement.

  • Accountable for a portfolio of engagements, ensuring resources, capacity, and dependencies are managed for successful delivery.
  • Works with delivery staff and account management to understand the business requirements of the customer.
  • Partners with delivery staff and solutions architects to deliver the engagements of the professional services organization.
  • Provides project status reporting and expense management / oversight.
  • Identifies and mitigates risk within the engagement.
  • Receives customer acceptance of deliverables and/or manages necessary changes on statements of work.
  • Proactively acts to prevent and/or address project overruns.
  • Mentors lesser scoped Delivery Manager team members and delivery staff.
  • Engages with senior-most external and internal stakeholders, where executive communication and influencing-skills are paramount.
  • Responsible for CSAT survey send/receive on managed engagements.
  • Produces project summary and does hand-off to Customer Success team.
  • At this level, incumbents are likely to be aligned to a geo-specific region, industry vertical, product specific, or major account sub-set (Enterprise, Strategic, Commercial, etc) with multiple, complex engagements within their portfolio. Knowledge & Skills
    • Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
    • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
    • Exercises judgment in methods, techniques, and evaluation criteria for obtaining results.
    • Leverages business acumen and subject matter expertise.
    • Thorough understanding of Informatica business priorities, strategy and direction.
    • Works across the organization and maintains/builds strong working relationships based in experiences/past interactions. Required Skills/Experience:--
      • Successful experience in delivery of Master Data Management projects. Informatica solutions experience is preferred though experience with other MDM solutions is a plus.
      • Successful track record of delivering technical consulting engagements which include installations of complex software and development of complex data solutions.
      • Solid data analysis and data management skills
      • Strong communication, presentation and organization skills - ability to reduce complex and complicated information into clear recommendations to senior leadership
      • Strong ability to multi-task and prioritize tasks across competing projects.
      • PMP Certification preferred
      • Minimum 8+ years of relevant professional experience.
      • BA/BS or equivalent educational background is preferred.-- # LI-TK1 Informatica is the enterprise cloud data management leader, helping enterprises overcome critical business challenges by leading with the power of data. Processing over 15 trillion cloud transactions a month, Informatica enables the world's most innovative companies to take a cloud-first, cloud-native approach to modernize their data infrastructure, gain a 360-degree view of their business, and drive data governance and privacy. Informatica is the market leader in all five key categories of enterprise data management and has been the trusted partner to more than 9,500 customers. Connect with Informatica at www.informatica.com , LinkedIn , Twitter , and Facebook . Conquering the Impossible with data, come join--#LifeAtINFA! All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. Apply for an open role via our Career Page or through an Internal Referral. While you're waiting to hear back from our Talent Acquisition Team, visit Informatica.com, our Informatica social channels, and Glassdoor. Doing so will give you insight into who we are, what we do, and why you should join our team. If you're a great fit, one of our Recruiter's will reach out to you to schedule an initial screen via a video call. Use this time to share your experience with the Recruiter, and why you're the best person for the job. After speaking to the Recruiter, you'll have a chance to meet with the Hiring Manager and team via a video call. Use this step as a chance to learn more about the team, and as a chance to sell yourself and impress the team.

Keywords: Informatica Corp., Austin , Principal Delivery Manager, Executive , Austin, Texas

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