Vice President- Solution Technology
Company: C3/ Customer Contact Channels
Location: Austin
Posted on: April 10, 2021
|
|
Job Description:
Join us on our mission to elevate customer experiences for
people around the world. As a member of the Everise family, you
will be part of a global experience company that believes in being
people-first, celebrating diversity and incubating innovation. Our
dedication to our purpose and people is being recognized by our
employees and the industry. Our 4.5/5 rating on Glassdoor and our
shiny, growing wall of Best Place to Work awards is a testament to
our investment in our culture. Through the power of diversity, we
celebrate all cultures for their uniqueness and strengths. With 13
centers around the world and a robust work at home program, we
believe great things happen when we work with people who think
differently from us. Find a job you'll love today! At Everise DX,
we've found that happiness is contagious. We strive to make our
clients happy by fusing technology and design to deliver amazing
customer experiences at scale, which in turn makes their customers
happy! But this all starts with a happy team. We value transparency
and honesty from all levels, while empowering you with the autonomy
to make an impact. We believe in the power of a big idea, while
attending to the smallest detail. We are seeking an experienced
Vice President of Solution Technology to join us. As an ideal
candidate, you'll be a born leader with previous leadership
experience. You're an expert communicator with a strong ability to
delegate responsibilities and collaborate across a wide range of
departments. Ultimately, you're driven by the desire to lead a team
toward maximum productivity and efficiency. Responsibilities:--
--
--- Evangelize Everise Technology solutions to potential clients
and existing clients and Everise internal customer's
--- Investigate and understand potential technology solutions for
clients, existing clients and Everise internal customer's--
--- Work close with and Assist the sales teams in driving revenue
using DX and other technology solutions--
--- Develop and deploy packages of technology and sales solutions
for easier consumption by the sales teams--
--- Develop and deploy processes around digital deployment and
onboarding.--
--- Projects a positive image of the organization to employees,
customers, industry, and community.--
--- Performs other related duties as assigned.--
--
--
Competencies:--
--- Ability to effectively juggle multiple priorities across a
variety of disciplines - with a focus on driving results. Strong
influence and relationship management skills are a must, as well as
the ability to effectively work in a high matrix environment with
internal teams (regional offices, finance, technology, and revenue
management), as well as third parties.--
--- Strong leadership skills - proven ability to lead and motivate
a team to drive results, as well as the ability to provide Global
Governance with solid executive disposition.--
--- Developed strategic thinker employing the ability to think
systematically and strategically applying opportunities to various
business objectives--
--- Strong passion for digital and the engagement of potential
customers, building out best practices and constantly being curious
about what's next in the space--
--- Solid working knowledge of digital with innate understanding
and practical application of best-in-class techniques and
capabilities.--
--- Emotional intelligence to easily adapt and communicate with a
variety of audiences and technical knowledge and competencies
--- As part of the enterprise-wide Digital Transformation team and
working directly with the CXO leadership team, position to be
working as a Digital Technology Architect as the business looks to
deliver major solutions to its external clients.
--- An Engineering/IT leader to promote the IT systems
transformation program delivery for our Business and Evangelise new
Tech. Everise is currently focused on multiple facets of evolving
the IT landscape:
keys areas for the Digital Experience will include--
--- Build a new 'digital proposal' system for new client
onboarding.. which will identify areas like Customer Experience,
Drive Value creation using visual and data analytical tools, and
Self service options resulting in Call avoidance--
--- Build Digital Channels designed to enhance the client
experience and also enable the Relationship Management and Sales
teams to be able to develop the growth strategies and increase
their portfolios on DX side of the offerings
--- To work closely with the CIO, CDO , COOand Sales leaders on new
opportunities and Client proposals.
--- Strong experience in Program Management experience will be
essential as we look to pivot IT solutions organization for the
future state of the business.
--- Key responsibilities will include
--- - DX Portfolio Management, Digital Architecture, Digital
Governance and Program and Project Management implementation of DX
solutions
--- Managing a team of solution Architects who will work on RFP
responses. Also, provide competitive DX/IT solution matching the
needs of Business solutions offered by Everise
--- Responsible for managing the team of Architects which ensures
the availability of the right services that can be integrated with
the Core systems.--
--- Responsible for the continuous process of evaluation of new
technology and keeping the portfolio of DX offerings ready per the
market needs --- Customer facing solutions program design
(Experience, technology stack and go-to-market cross-sell etc.
strategy), with a goal to rationalize and build a solid Digital
solution, competitive in the market.
--- Preferred: API strategy to support the business' transition to
Everise from legacy point-to-point architecture, building out the
Custom/full-stack and Cloud/Native applications development
processes
--- Preferred: Experience in Simplifying back-end, core systems
architecture and rationalize where applicable by moving to
Cloud-native/reusable services architecture
---
--
Requirements:-- --- Bachelor of Science Degree required MS or MBA
preferred
--- Minimum 15 years of experience in Software Development
leadership role required
--- Minimum 5 years of experience in BPM services required--
--- Minimum 10 years of experience managing large team of
employees--
--- 8+ years senior leadership role in the appropriate field--
--- Superior knowledge of multiple operational functions and
principles, including sales, customer service, project management,
and employee management--
--- Solid analytical and problem-solving skills--
--- Ability to successfully communicate both verbally and in
writing--
--- Demonstrate sound business judgment and decision-making
skills--
--- Ability to multi-task and manage deadlines--
-- If you've got the skills to succeed and the motivation to make
it happen, we look forward to hearing from you. Posted 4 Days Ago
Full time R0007434 About Us Everise is an award-winning global
experience company, delivering over 500,000 daily experiences in 20
languages around the world. Our unique set of customer, digital,
and product experience solutions include support for voice, video,
and chat in addition to specialized support for IoT, enterprise AI,
content moderation, fraud detection and more. With headquarters in
Singapore, Everise leverages a unique geographic footprint and deep
domain expertise in healthcare, hospitality, travel, technology,
financial services and other high-growth verticals to extend CX
transformation to Fortune 500 brands and the world's most loved
unicorns.
Keywords: C3/ Customer Contact Channels, Austin , Vice President- Solution Technology, Executive , Austin, Texas
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Executive JobsDirector Of Engineering Description: About SaveDay: br SaveDay is a unique 401 k provider that combines the fast-paced, entrepreneurial environment of a startup fin-tech company with the stability and reputation that reflects its executive (more...) Company: SaveDay Location: Austin Posted on: 04/15/2021 General Manager - Holiday Inn Austin Arboretum Description: Summary: The General Manager will be an engaging leader with integrity and passion to empower our hotel team. This person will be an organized, strategic visionary prepared with knowledge of all hotel (more...) Company: Pathfinder Development Location: Austin Posted on: 04/15/2021 Territory Manager Description: Join Our Community of Food People The primary purpose of this position is to develop and manage established as well as new customers, by selling food and non-food items to achieve sales and profitability (more...) Company: US Foods Location: Buda Posted on: 04/15/2021 Senior Product Marketing Manager - Application Security Description: About Us br br At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million (more...) Company: Cloudflare Location: Austin Posted on: 04/15/2021 Regional Sales Manager - Own a Franchise Description: Own A Franchise br 40 BUSINESS CATEGORIES br PROVEN BUSINESS MODELS br FIND OUT HOW BUSINESS br OWNERS CAN EARN MORE br Have you ever thought about owning your own business If so, now is the (more...) Company: Franchise Career Advisor Location: Austin Posted on: 04/15/2021 Waste Management General Labor Description: Are you looking for immediate work and that makes an immediate positive impact Are you the type of person who loves diversity in your work day We are now hiring for--Waste Management General Labor--with (more...) Company: PeopleReady Location: Hutto Posted on: 04/15/2021 Land Acquisition Manager Description: Overview The Acquisitions Manager will work directly with the Division President, acquisition team, and land development team on new Company: Lennar Homes Location: Austin Posted on: 04/15/2021 Information Security Director Description: Director, Cyber RiskLocation:Austin, TXAs a global media and information services company, News Corp understands the importance of cybersecurity and mitigating risk across the organization. We believe (more...) Company: News Corp Location: Austin Posted on: 04/15/2021 Framing Manager Description: We're here for the makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world Lead and coach a team of framers who focus on building (more...) Company: Michaels Companies Location: Austin Posted on: 04/15/2021 Operations Manager Description: Overview br br KidzToPros is a leading provider of education and enrichment programs, including after-school programs, seasonal camps, learning pods and tutoring. Our mission is to provide the essential (more...) Company: KidzToPros Location: Austin Posted on: 04/15/2021 |