Business Integrity Escalations Manager, Risk & Response
Company: Facebook
Location: Austin
Posted on: April 8, 2021
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Job Description:
Intro: Facebook's mission is to give people the power to build
community and bring the world closer together. Through our family
of apps and services, we're building a different kind of company
that connects billions of people around the world, gives them ways
to share what matters most to them, and helps bring people closer
together. Whether we're creating new products or helping a small
business expand its reach, people at Facebook are builders at
heart. Our global teams are constantly iterating, solving problems,
and working together to empower people around the world to build
community and connect in meaningful ways. Together, we can help
people build stronger communities - we're just getting started.
Summary: Every day, people come to Facebook to connect with friends
and family, discover what's going on in the world, interact with
businesses, find potential customers, and build community.
Facebooks Global Operations team exists to help them.The Response
Escalations Teams coordinates across different internal and
external teams to help intelligently manage emerging risks and
scale enforcement against Facebook's Policies. Our team focuses on
managing highly sensitive and urgent problem areas and risks with
calm and focus, identifying areas for improvement, optimizing
processes, and most importantly, helping to prevent these risks in
the future. The Business Integrity Escalations team within Response
is responsible for mitigating risks relating to issues involving
enforcement of our Ad Policies. The team is at the forefront of
managing crises, global elections, and other unknown or fringe
issues that occur on our platforms. This is an exciting opportunity
to help drive impact and strengthen user trust and business
integrity on Facebook and Instagram. As the Escalations Manager,
you will be responsible for managing a high-performing team,
providing direction and mentorship, ensuring that we build a deep
understanding of issues impacting our advertiser community.You will
devise goals, work to improve the overall user escalations
experience for the Facebook/Instagram community, deliver projects
and implement solutions to meet community needs, while working with
partners within various cross-functional teams to drive priorities.
Youll also initiate and navigate multiple, complex moving parts
(people and processes) across Facebook to drive projects and
programs forward. You will define options and frame issues around a
decision for leadership, while bringing teams together with clear
plans to mitigate risk outcomes across the organization and in
cross-functional settings. Youll contribute to building community
within our channels and help to make other people on the team
successful. Required Skills: --- Provide mentorship, guidance and
career development to a team of escalation specialists--- Enable a
high-performing team to achieve goals as they provide superb 1:1
support, enabling deeper and more scalable solutions whilst
developing strategies for executing, measuring progress and sharing
results--- Work closely with peer managers across the globe to
enhance escalation management and develop sound operational
processes--- Deliver projects involving quantitative analysis,
industry research, and strategy development--- Utilize strategic
tools, systems, and data to help the team analyze trends and
deliver insights to define goals and improve processes---
Coordinate with global cross-functional teams including
PR/Communications, Public Policy, Legal and others to problem solve
and develop solutions--- Advocate for users within their market,
partnering with global and cross-functional teams to develop global
solutions Minimum Qualifications: --- 10+ years of experience
working in large-scale operations, domains such as online
operations, escalations, informational systems, compliance, risk
management, policy, legal operations or management consulting--- 3+
years of people management experience--- Communication:
Demonstrated experience influencing across functional boundaries
and/or globally--- Analytical and problem-solving experience---
Advanced experience with agile operations Preferred Qualifications:
--- 5+ years of people management experience--- Experience managing
people managers in a global capacity--- Experience with analytical
tools (like Excel, SQL, or R)--- BA/BS degree Industry: Internet
Equal Opportunity: Facebook is proud to be an Equal Opportunity and
Affirmative Action employer. We do not discriminate based upon
race, religion, color, national origin, sex (including pregnancy,
childbirth, or related medical conditions), sexual orientation,
gender, gender identity, gender expression, transgender status,
sexual stereotypes, age, status as a protected veteran, status as
an individual with a disability, or other applicable legally
protected characteristics. We also consider qualified applicants
with criminal histories, consistent with applicable federal, state
and local law. Facebook is committed to providing reasonable
accommodations for candidates with disabilities in our recruiting
process. If you need any assistance or accommodations due to a
disability, please let us know at accommodations-ext@fb.com.
Keywords: Facebook, Austin , Business Integrity Escalations Manager, Risk & Response, Executive , Austin, Texas
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