Business Line FT - DEPUTY GENERAL MANAGER - Texas

Company: Hcl Technologies
Location: Austin
Posted on: April 8, 2021

Job Description:

NOT JUST A GREAT PLACE TO WORK
A PLACE TO DO GREAT WORK JOB DESCRIPTION Business Line FT - DEPUTY GENERAL MANAGER - Texas Job Summary LOCATION: Texas DESIGNATION: DEPUTY GENERAL MANAGER QUALIFICATION: Departmental Information

Department Name Cyber Security Operations Center (CSFC)
Function / Role Technical Manager/Sr Manager/SDM - CSFC
Shift Patterns General/Flexible
Travel Patterns Local & International travel will be required to meet Teams as well as Customers.
Location Noida, Chennai, India

Business Charter

The Cyber Security Fusion Center (CSFC) is responsible to provide Security Device Management, Information Security Advisory, Information Security Monitoring and advanced Information Security Services. The responsibility of CSFC also includes but is not restricted to ensure that the customer's network & Data are able to address the requirement of maintaining a robust Information Security environment for the customer.

The CSFC offers these services in a Shared Services Model and provides for the responsibilities by leveraging a Shared Pool of expert resources in the different areas / technologies of Information Security Solutions and corresponding security Tools infrastructure such as SIEM.

This exciting role is to work as CSFC Operations/Delivery Manager for multiple customers, ensure the delivery of the services as per the agreed SLAs, provide the necessary guidance for the team during critical situations as well as improve the delivery efficiency of the team.

Attention to detail, ability to drive highly diverse teams is critical.

Responsibilities

Manage the day-to-day working of the CSFC Operations for the different customers.
Organizational Functions:
1. Delivery of the operations of CSFC are as per the agreed SLAs and expectations from the customer.
2. Identify the in-efficiencies in the Operations and identify potential solutions to improve efficiency.
3. Own and drive improvements in the areas of Operations, technology, Advisory and customer satisfaction.

Core Functions:
1. Regular reporting on the state of the customer delivery.
2. Maintain KPIs for the teams and report on Service Improvement Areas to senior management
3. Identify risks and maintain compliance with submission of client facing reports

Individual Performance Measurement Criteria - Timeliness in Phone and Email responses.
- Quality and effectiveness in communications and engagement with stakeholders.
- Personal Priority and time management.
- Low / Zero Escalation from the customers
- Maintain low Attrition
- Driving Innovation to improve on Service standards & Quality.

Technical Skills


Proficiency Legend:

P1 - Theoretical Knowledge

P2 - Basic Understanding

P3 - Hands-On Experience

P4 - Advanced

P5 - Subject Matter Expert P5 - Proficiency Level

Understanding of the different security technologies,
Experience in deploying, configuring and troubleshooting of
1. Firewalls (Checkpoint, Cisco etc.),
2. IDS / IPS, (Network and Host),
3. Anti-Virus,
4. URL Filtering,
5. Multi-factor Authentication,
6. Privilege Access SKILLS: Technical Competencies-Architecture-Security Architect

Keywords: Hcl Technologies, Austin , Business Line FT - DEPUTY GENERAL MANAGER - Texas, Executive , Austin, Texas