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CLIENT SUCCESS MANAGER - REMOTE

Company: Pitney Bowes
Location: Austin
Posted on: April 6, 2021

Job Description:

At Pitney Bowes, we do the right thing, the right way.--As a--Client Success Manager--for Pitney Bowes, you can too.--We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components:--Client. Team. Win. Innovate.--We actively look for prospects who:--

Are passionate about client success.Enjoy collaborating with others.Strive to exceed expectations.Move boldly in the quest for superior and best in market solutions.--You are:A ----Performance-driven--Contributor--who can--manage and grow an existing book of business and take on the challenges of new clients added to the portfolio. You are a--Loyal------individual--who--is able to foster deep rooted relationships, understand and overcome the business challenges faced by our clients, and provide a strategic vision for their growth.--You will:--
Manage and grow an existing client portfolio spanning LOB's including Fulfillment, Delivery, Returns, Cross Border, and Digital Shipping
Conduct regular QBR's, review performance metrics, outline and implement strategies for growth and service optimization
Identify and pursue cross sell opportunities in conjunction with the sales organization
Negotiate contractual elements as required (e.g. renewals, RFP's, rates & fees, etc.), minimize and mitigate churn
On board and "white glove" new clients to the PB services platform
Collaborate & partner across BU's in order to bring forward the best client experience possible
Qualifications
As a--Client Success Manager,--you have:
Minimum 3-5 years of experience in a client-facing role, focused on the mid-to-enterprise level merchant base in a highly dynamic, fluid, and highly competitive environment.--
Bachelor's degree in Business or related field--
A proven track record in managing and growing clients ranging from $1M to $50M in ARR
Knowledge in the ecommerce ecosystem and specifically, the post purchase experience
A solid foundation in logistics and cross border ecosystems, and a comprehensive understanding of KPI's leveraged to derive insight across anything "Ecommerce", "Shipping", and "Experience"
An inner fire that fosters doing the right thing the right way for clients, colleagues, and the organization
Open for all locations--We will:
Provide the opportunity to grow and develop your careerOffer an inclusive environment that encourages diverse perspectives and ideasDeliver challenging and unique opportunities to contribute to the success of a transforming organizationOffer comprehensive benefits globally (pbprojectliving.com)Our Team:Ecommerce logistics. Only easier. Pitney Bowes Global Ecommerce is our fastest growing business segment. Our focus on the consumer and shipper experience - driven by innovative technology and consultative insights - has uniquely positioned us as the trusted partner for ecommerce brands and shippers.Our best-in-class services include ecommerce fulfillment, delivery (domestic and cross-border), and returns that help merchants drive conversions, customer satisfaction and lasting loyalty.-- These solutions build better order experiences through data science-based innovation and consultative support that help make clients' jobs easier.-- Ranked by Internet Retailer as a Top Carrier, Top Fulfillment Service Provider, and the #1 International Ecommerce Provider, we are the preferred ecommerce logistics partner for over 800 brands and shippers.Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.--W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.----All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.--COVID-19--Safety Update: We have put in place safety practices to help keep you safe and healthy.------

Keywords: Pitney Bowes, Austin , CLIENT SUCCESS MANAGER - REMOTE, Executive , Austin, Texas

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