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Customer Success Project Manager I

Company: Data Foundry, Inc.
Location: Austin
Posted on: April 6, 2021

Job Description:

About Us: ( https://www.datafoundry.com/ ) Founded in 1994, Data Foundry, Inc. was the first Internet Service Provider in San Antonio and one of the first 50 Internet Service Providers in the United States. Today, Data Foundry, Inc. operates data centers in Austin and Houston and owns private networks in Austin, Houston, San Antonio and Dallas. We provide comprehensive wholesale and retail data center outsourcing, colocation, and disaster recovery services to more than 1,000 enterprise customers across a variety of industries including energy, healthcare and financial services. You will be part of an experienced team of onsite technicians and customer support team members that provides 24/7/365 support to ensure our customers have secure premium facilities for servers and equipment, emergency workspace and carrier-neutral network accessibility. In addition, this position also offers a matching 401k plan, medical/dental/vision insurance, company paid life insurance, and voluntary products that include, STD, LTD, Cancer, Critical Illness, Accident and Pet Insurance, as well as generous paid time off. Role Summary: The Customer Success Project Manager (CSPMI) is responsible for overall coordination and delivery of services to customers. The CSPMI will translate service order and scopes of work for customer services into implementation work orders for teams required to execute delivery of services. The CSPMI will perform overall project management, process required programs and frameworks necessary to properly deliver services, coordinate fulfillment teams during the Turn Up and Turn Down phases of a project life cycle, as well as be responsible for all internal and external project milestone and status communications. The CSPMI will act as liaison between the customer and all Data Foundry functional teams. Major Responsibilities: * The CSPMI will "own" the project, to include project plans, schedule, scope clarification, communications management, change management, etc., throughout the project lifecycle (Initiation, Planning, Execution and Monitoring, Closing)* Serve as a liaison between Sales, Operations, and the Customer for service delivery* Scope of Work (SoW) and Service Order verification with account setup and customer expectations* Schedule management - Create, track, and manage schedules. Critical path issue identification and resolution* Coordinate resources (human resources, material resources, & inventory)* Budget management & risk assessment* Risk tracking and critical path resolution* QA/QC on product delivery* Documentation of deliverables* Ability to persevere through ambiguity and provide solutions when non-standard issues arise* Exercise Facilitation skills and drive appropriate meetings and sessions to drive projects forward in an efficient manner* Provide feedback for and possibly POC's for Project tools updates* Other duties as assigned or required Qualifications: * 1+ Project management experience* Resource management experience* Schedule management experience* Monitoring and evaluation of project milestones* Good communication skills* MS Office Suite (including MS Project)* Attention to detail* Time Management Preferences: * CAPM or PMP Certification or equivalent Working Conditions: * Most work will be performed during normal business hours but flexibility for calls outside of normal business hours* This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines Physical Requirements: * This is a largely sedentary role; however, some filing is required. This would require the ability to lift 50+ pounds, bend or stand on as necessary

Keywords: Data Foundry, Inc., Austin , Customer Success Project Manager I, Executive , Austin, Texas

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