Global VP Customer
Company: Adthena
Location: Austin
Posted on: April 6, 2021
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Job Description:
Reporting to the CEO, the Global Vice President, Customer is
responsible for the end to end customer experience and lifecycle at
Adthena. As a SaaS business our customers expect strong ongoing
value from us and the success of our customers is absolutely vital
to our long-term profitability. Adthena is seeking an executive
leader to own driving success for our customers. The role includes
responsibility for all customer success departments, outcomes and
activities - including on-boarding, support, services, success
management, adoption, advocacy and retention and outcomes like
renewals and upsells. The role leads functional teams in Account
Management, Customer Success, Customer Experience and Consulting.
The Customer function consists of all those departments directly
concerned with the success of our customers and the end to end
commercial relationship, from the point they become a customer,
renewal and throughout their lifetime. The team consists of:
Account Management - commercial ownership of the customer
relationship Customer Success - service delivery to ensure
customers are successful Customer Experience - onboarding and
technical support-- Business Intelligence - business analysis,
standard and custom analysis and reporting, consulting Main
Responsibilities and Activities
Keywords: Adthena, Austin , Global VP Customer, Executive , Austin, Texas
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