Operations Manager

Company: Security Industry Specialists, Inc.
Location: Austin
Posted on: April 5, 2021

Job Description:

Security Industry Specialists (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and through an uncompromising commitment to hiring, retaining and rewarding the best talent available. General Statement of Job: The Operations Manager is responsible for reducing risk, responding to incidents and limiting exposure to liability within the clients Global Safety & Security operations. The Operations Manager will partner with the clients Global Safety & Security Management team to develop, implement and manage all physical safety and security programs that align with the clients culture, values and policies. This includes development of Global Safety & Security programs, management of local security workforce and third party vendors, budget management, and project management. The Operations Manager reports directly to the Account Manager. Specific Duties and Responsibilities Essential Job Functions: --- Design, develop, and implement physical security operations for all client facilities including post orders, standards, policies and procedures--- Respond in a timely manner to emergent events, issues, staffing deficiencies and client requests--- Maintain close coordination, planning, communication and regular direct liaison with the clients Global Safety & Security management team and SIS team around all aspects of physical security, safety, executive protection, special events, investigations and risk management programs--- Manage security operations at local client campus including budget management, performance metrics and contract management--- Responsible for identifying areas of program improvement, expansions of service, customer service improvements and other evolutionary changes--- Create measurable reporting process to include alarm monitoring, incident response, tracking and reporting of performance metrics and other service areas--- Oversee contractual obligations and manage billing within the clients budget or purchase order authority--- Initiate preliminary investigations and write incident reports on all internal personnel issues and complete proper documentation--- Maintain relationships with Federal, State and Local law enforcement and other government agencies in support of private-public partnership initiatives--- Assess existing training and implement new training procedures and processes for staff members at all levels of the Operation--- Perform other related duties as required. Required Skills: --- Bachelor's Degree in Criminal Justice, Emergency Management, Business Management or related discipline preferred OR any equivalent combination of education, specialized training and/or experience which provides the requisite knowledge, skills and abilities required--- Minimum 5 years of experience in safety and security management, law enforcement and/or military with an emphasis in Safety & Security program development and/or management--- Must complete and maintain state guard certification as prescribed by presiding state law, as well as client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted--- Demonstrated understanding of best practices in physical security strategies, principles, standards, policies and procedures--- Must have effective time management, communication, technical writing, presentation development, facilitation, and organizational skills--- Must have strong verbal and written communication skills--- Must have impeccable work ethic and high degree of integrity--- Must be technically proficient with common PC/MAC based software and applications What we can offer: --- $98K Annual Salary--- Health, Dental and Vision benefits for full-time employees--- Eligibility to contribute to a 401k Plan after the first year of employment--- Paid Time Off--- A dynamic and challenging work environment SIS is an equal opportunity employer Security Industry Specialists, Inc. Department of Public Safety Investigations/Security Guard Contractor Company #C14164

Keywords: Security Industry Specialists, Inc., Austin , Operations Manager, Executive , Austin, Texas