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Account Director

Company: SBM Management
Location: Austin
Posted on: February 22, 2021

Job Description:

Account Director in Austin, TX at SBM Site Services Job Description OverviewSBM Management--is searching for a dynamic--Account Director--to plan, develop, and implement customer strategies for the retention of existing business and growth within a specific customer. The Account Director will be performing the following duties or through subordinate supervisors.--Account Directors will also focus on developing and implementing strategies for the retention of existing business by performing the following duties personally or through subordinate managers.--Responsibilities

  • Deliver value to SBM customers in an impactful way to promote advocacy and align with SBM's established growth plan.
  • Provide leadership and direction to support existing program retention and organic growth to meet individual account and corporate growth goals.
  • Ensure all sites within the portfolio maintain compliance with contractual agreements, SBM's internal performance management system (4Insite), standardized processes, corporate departments, and company initiatives.
  • Adhere to all required customer and internal reporting requirements, including but not limited to: internal growth and status updates, customer-facing business reviews, and monthly portfolio updates.
  • Travel is required to assess site performance levels and health of relationship.
  • Seek service enhancements to streamline operations, deliver efficiencies, and improve the customer experience.
  • Proactively assess customer and industry trends to identify opportunities to innovate and introduce next-level solutions across customer portfolio.
  • Understand and effectively communicate the vision, mission, and value propositions of SBM and all corporate departments.
  • Work interdepartmentally to support operational excellence and growth opportunities.
  • Manage leadership succession planning through regular evaluation of site and portfolio leadership competency to ensure continuous and scalable growth.
  • Conduct management meetings in order to reinforce ownership, connection, and incentivization through all employee levels.Qualifications
    • Bachelor degree or equivalent experience
    • 2-4 years related experience and/or training in facility management is preferred
    • Customer relationship management experience is required
    • 2-4 years of supervisory or management experience is required
    • Proficiency or advanced knowledge of Microsoft Office Suite

Keywords: SBM Management, Austin , Account Director, Executive , Austin, Texas

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