Director of Business Operations
Company: Hippo Insurance
Location: Austin
Posted on: February 23, 2021
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Job Description:
Hippo is modernizing home insurance by putting customers at the
center of everything we do. Using innovative technology and a
data-driven approach, we strive to provide homeowners with the best
policies, best value, and best customer service in the industry.
And as if that isn't enough, it's really just the beginning.
Hippo's true ambition lies in helping prevent people from
experiencing problems with their homes to begin with. Because, at
the end of the day, the best home insurance policy is the one you
never have to use.Our fresh approach to home insurance clearly
resonates with people. Hippo has grown 25% a month over the past
year, has a customer satisfaction score more than double the
industry average, and insures more than $90B in property value.
We're seeking the most passionate and skilled talent to redefine
the role insurance plays in people's lives.About This RoleWe're
seeking a Director of Business Operations to join our team based in
Austin, TX. This is someone who is not afraid of rolling up their
sleeves to quickly determine the potential around different
opportunities, and then working with internal and external partners
to build the highest potential opportunities into scaled new
business practices. This individual thrives on working with
multiple stakeholders across an organization, sourcing and building
partnerships, solving highly analytical and operational problems,
and--driving growth-focused initiatives end-to-end. About You* You
have a proven ability to implement projects from ideation to
execution and scaling, establishing clear directions and objectives
in support of business needs* You are able to collaborate across
functional areas and with external partners to define, prioritize
and implement key initiatives to hit or exceed business goals* You
have the intellectual horsepower to think through and address
various different business problems in parallel* Our Directors and
Managers at Hippo are very hands-on. The expectation is that this
role will be responsible and accountable for the main deliverables*
You have no ego and believe in true partnership and collaboration
throughout the organization regardless of level, while still having
the poise to drive action* You are detail oriented, flexible and
have the ability to interact with and influence a diverse set of
internal and external stakeholders* You have a desire to take
initiative, comfort with ambiguity, and a bias towards
actionResponsibilities* Reimagine our claims and customer
experience operationally end-to-end* Help drive the operational
cadence of various pilots to evaluate and inform the scaling of new
strategic initiatives* Collaborate with multiple cross-functional
partners, including product, engineering, sales, design, capital
markets, finance and legal* Develop business cases to inform
leadership of the opportunity, rationale, and operational plan to
scale prioritized ventures* Efficiently communicate Hippo's needs
internally to our employees and externally to our partners* Conduct
qualitative and quantitative analyses and deliver insights to
different stakeholders across claims and customer
experienceRequirements* 15+ years of experience in strategy and
business operations required. Management consulting experience at a
big three firm strongly desired, but not required; will consider
equivalent roles in corporate strategy, corporate development,
etc.* Excellent leadership skills. Demonstrated ability to work in
a fast-paced environment and ability to both influence and develop
strong partnerships at all levels* Exceptional business judgment
with the ability to create sound frameworks to drive towards
decisions and organizational alignment* Strong business intuition
with the ability to understand consumer and partner psychology;
ability to read between the lines of both quantitative and
qualitative research* A core analytical skill set: strong
quantitative and analytical chops* Bachelor's degree; MBA from
top-tier school desiredCompensation and Perks* Healthy Hippos
Benefits---100% Employer paid medical, dental & vision plan options
for our team members AND their families (yes, you read that
correctly). * Flexible Paid Time Off* Little Hippos Program- We
reimburse our team members up to $25k for adoption costs and up to
$50k for infertility treatments. Plus, we offer 12 weeks parental
leave for primary caregivers and 6 weeks for secondary caregivers.
* Hippo Meals & Snacks---We cater lunch in our office 3 times a
week and we provide all the snacks & drinks our Hippos can handle
daily. * Hippo Habitat- Our beautiful, historic offices are located
in downtown Austin at the corner of 6th & Congress.?Hippo is an
equal opportunity employer, and we are committed to building a team
culture that celebrates diversity and inclusion.Hippo's applicants
are considered solely based on their qualifications, without regard
to an applicant's disability or need for accommodation. Any Hippo
applicant who requires reasonable accommodations during the
application process should contact the Hippo's People Team to make
the need for an accommodation known.
Keywords: Hippo Insurance, Austin , Director of Business Operations, Executive , Austin, Texas
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