Manager, Ecommerce Consulting

Company: Bold Commerce
Location: Austin
Posted on: February 23, 2021

Job Description:

Named one of North America's fastest-growing companies by Deloitte, Bold Commerce provides innovative ecommerce technology for businesses of all sizes. We believe Bold brands should have the ability to create and customize powerful transaction experiences - across all channels. Staples Canada, Vera Bradley and Harry Rosen are among the 90,000+ brands in over 170 countries that trust Bold's suite of ecommerce tools to power their online stores every day. We're made up of more than 350 professionals (and growing) who live and breathe ecommerce, and truly care about what we do. We call ourselves Builders. Here at Bold, we live by the BUILDERS Code , our shared set of practices, beliefs, and values that help to shape this dynamic company. The Bold team is looking for a talented Manager of Ecommerce Consulting to be the subject matter expert on Bold products for our enterprise clients and help them leverage these to the fullest extent. The person in this position is critical to our Enterprise Services Team, as they are responsible for making expert recommendations to our clients on strategies and tactics that will help them to achieve their ecommerce objectives. B2C and B2B ecommerce, Product Information Management (PIM), marketplaces, on-site search and mobile commerce experiences are just a few of the areas of expertise that the Manager of Ecommerce Consulting will advise on. What you'll do

• Become a trusted advisor to leading brands through knowledge of their business and strategies and recommend Bold's products to add value and drive their success
• Collaborate with client executives to turn high-level strategies into executable business and technology plans/roadmaps that are delivered across multiple phases both internally and externally
• Participate in and facilitate strategic engagements and workshops to ensure the technology solution aligns with defined business goals and supports clients in the development required for a leading commerce experience
• Correlate current client business practices to Bold's product/service capabilities or required features
• Articulate the business impact of decisions and potential directions within client roadmaps
• Be the voice of the client to Bold teams (Product, Delivery, Executive) to help ensure alignment of client objectives to Bold's approach
• Creation of blogs, whitepapers, and other content around SME topics as part of thought leadership and to support Bold's marketing efforts--
• Work with account teams to identify gaps in skill sets needed to support trends or areas where we are at a competitive disadvantage
• Engage in sales pursuits and develop approach to identify opportunities
• Coordinate with Solution Architects and other cross functional SME's during the development of the approach
• Proactively monitor technical delivery to avoid misdirection or client satisfaction issues
• Lead/facilitate/participate in client quarterly business reviews
• Participate in the creation of Statements of Work and/or proposals for new opportunities including hour estimates for consulting
• Collaborate with the Product Team to establish the technical vision and analyze tradeoffs between usability and performance needs
• Ensure requirements have been properly documented to be handed off to the technical team What we're looking for
  • Genuine passion and excitement regarding ecommerce best practices, trends, and online tools
  • Experience with ecommerce consulting and demonstrated accomplishments in business strategy, financial/business modeling and analysis, online marketing and merchandising, ecommerce operations, and competitive analysis
  • At least 7+ years of experience as a Business Analyst, Solution Architect or Business Unit Director in an ecommerce or related environment
  • A work ethic that demonstrates dedication and commitment to Bold's mission and belief in our BUILDERS Code
  • Experience interpreting customer business needs and translating those needs into requirements
  • Ability to separate the "most-important" from the "somewhat important" tactics based on customer-specific situations
  • Ability to communicate with all levels of a company, internally and externally
  • Proven capabilities to work in a fast-paced environment both independently as well as within a goal-oriented project team
  • Demonstrated experience in a consulting or client-facing role
  • Demonstrated ability to lead and deliver functional and technical solutions within constraints of time and budget
  • Bachelor's degree in business, computer science, software engineering, marketing, or related fields Why work at Bold? Our founders have created a workplace that our Builders look forward to coming to every day. A place where ideas are valued, where you can learn and grow and do cool things, while contributing to the success of the company. At Bold we embrace and cultivate a culture of creativity, innovation, and collaboration to enable everyone to do their best work every day. Enjoy our total rewards package including health benefits, a personal spending account, group retirement savings, an Employee Share Ownership Program (ESOP), and an education fund to help you grow personally and professionally. To see everything we offer, check out boldcommerce.com/careers . Let's start the conversation If you're a potential Builder who likes to get shit done and think you've got what it takes to be Bold, we encourage you to apply. We promise it will be a career like no other. We get a lot of applicants, so we encourage you to do something that stands out! Tell us about a passion project you're proud of, or leave us inspired by your portfolio or GitHub. We look forward to getting to know the real you!

Keywords: Bold Commerce, Austin , Manager, Ecommerce Consulting, Executive , Austin, Texas