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Director, Strategic Services

Company: WorkBoard
Location: Austin
Posted on: February 22, 2021

Job Description:

WorkBoard's--mission is to help companies and the people in them achieve their best results. We--pioneered the Enterprise Results Management--solution--category--so--leaders--can--communicate--strategy and align efforts--well in a faster changing world,--and--so--team members are energized by the purpose--and impact--of their work.--Our customers--drive faster growth and--competitive advantage--because they have--higher--alignment,--real-time transparency, and sharper focus on the results that matter. Companies like--Cisco,--Microsoft,--Juniper,--Workday, 3M,--Zuora,--Anthem, Humana,--and many others--use--WorkBoard's--platform, expert services, and professional certification programs to achieve their ambitious vision.

WorkBoard--has built a clear lead in the space - it is the size of all the other OKR app providers combined, in large part because its founders and team members--are experienced company builders focused on true, differentiated value for our customers.--WorkBoard--is backed by top-tier venture investors including--Andreessen Horowitz, GGV Capital, Workday Ventures, and Microsoft's M12--fund. THE OPPORTUNITY At WorkBoard we help customers achieve their sustainable growth advantage by making alignment and accountability remarkably easy! The direct WorkBoard buyer is typically the CEO or GM of a business unit and the application is deployed to all employees under the P&L owner - giving the company a very large market opportunity. As Director, Strategic Services,-- you will be consulting clients on accelerating their company's growth plans, and apply our solution to make alignment and accountability remarkably easy, so they can achieve great results. This role presents a rare opportunity to see first-hand and influence how companies and teams formulate their strategic objectives, operationalize them to drive results, and make a tangible impact on employee engagement. You'll form strategic advisor relationships with CEOs, CXOs and GMs and coach their team to manage, communicate and operationalize their results. You'll play a pivotal role in making strategic priorities relevant and meaningful at every level of the organization. Your results expertise will enable our customers to increase the business results they realize from the platform over time.-- COMING IN

  • Bring your MBA and at a minimum of 10 years of overall work experience, with at least 6 years of experience at a strategy firm such as McKinsey, Bain, BCG, or a consulting organization like Slalom, Accenture, or Deloitte.
  • You have worked either in, or as a consultant for, a high-growth B2B SaaS company where you have worked with business executives and have an arsenal of successful tactics for connecting business value to technology!--
  • You are genuine, warm, positive, engaging, and empathetic.--
  • You are business savvy, with strong interest and experience in the areas of strategy development and operational excellence.-- You're a self-starter with strong ownership skills, willing to go above and beyond the job description You'll be skilled and super effective at:
    • Leading and facilitating executive conversations and working sessions.
    • Deck creation, design, and graphical representation of complex concepts for executive level presentations
    • Leveraging your natural curiosity to quickly understand a client's business while demonstrating tact and poise under pressure
    • Delivering exceptional customer experience and value to customers demonstrated by successfully closing contract renewals and partnering with sales to identify and close expansion sales opportunities
    • Communicating & listening with ability to credibly and confidently engage executives
    • Understanding complex, matrix organizations WITHIN ONE MONTH, YOU'LL:
      • Attend new-hire immersion training and be certified as a Workboard OKR Coach and app expert to build a deep understanding of our buyer, their pain points, our methodology and how we work as a team
      • Deep-dive with Growth, Sales, and Product Management teams to learn more about our solution, go to market and roadmap and the partnership with the Services team
      • Meet with 5 enthusiastic WorkBoard customers and shadow 8 OKR Working sessions to understand senior leadership challenges and how we help
      • Know your client teams and the objectives and key results they are looking to achieve in the quarter
      • Be a daily user of WorkBoard and SFDC to help drive rocket ship growth
      • Dazzle a WorkBoard expert with your enthusiastic demo
      • Confidently articulate the value, benefits and relevance of our powerful solution easily and effectively
      • Have action plans in place to achieve the Key Results for your business WITHIN THREE MONTHS, YOU'LL:
        • Coach executive teams in setting high integrity objectives and key results by facilitating 35+ OKR Workshops
        • Be a valued partner by helping more than 40 executives to use WorkBoard's Running Biz Reviews and Meetings in order to run their business for results, on a weekly basis
        • Lead 10 outcome focused Steering Committees
        • Spend a great deal of time with our amazing customers - 85%, with travel likely
        • Participate twice, as a speaker or core-contributor at a WorkBoard Coach Community meet-up
        • Have successfully secured 2 commitments to be a customer reference.
        • Successfully closed renewals and identified 3 opportunities for expansion ARR WITHIN SIX MONTHS, YOU'LL:
          • Be a facilitator extraordinaire across your accounts, by conducting over 90 workshops helping teams create their strategies and high integrity OKRs
          • Have two dozen executive and chief of staff customer relationships that you can tap for insights, references, case studies and thought partnership any time to express the business value WorkBoard is helping them drive for their company
          • Know your customers are continually getting value by creating a successful track-record of closing renewals and securing expansion and up-sell opportunities
          • Team up with another WoBo all star and co-lead the OKR Coach Certification Program THE TEAM You will be joining one of the leading customer success teams ever created! Currently we are a small and mighty team with big objectives for our customers and our business. We are passionate about creating the best team now , in order to scale for the future. Our definition of working with customers extends to working with 100s (if not 1000s) of people to support their work. This excites us and fuels innovation for the WorkBoard application and our Strategic Services Program! We are a passionate no-ego bunch that "falls in love" with our customers and is fully dedicated to ensure their success. OUR VALUES - WE LIVE BY THE 4 H'S Humble experts - Hungry for the opportunity - Intellectually honest - Operating as one happy team
            • Paid holidays
            • Health insurance
            • 401K with employer matching
            • Quarterly All-Hands Meetings
            • And much more! THE WORKBOARD STORY WorkBoard provides a powerful, modern results platform to help companies achieve their growth plans. Unlike most enterprise software, our solution is important to every employee, so we strive to set the high bar for capabilities that delight and enable everyone to be more successful at work. WorkBoard is strategic to companies and personally relevant to the people that work in them. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates learning, diversity and inclusion. If you're hungry to grow your skills while growing a company, your sense of urgency matches the size of our market opportunity, and you value and enable team mates' contributions, then come join us! Legal Name First (if different than above):
              Legal Name Last (if different than above):
              LinkedIn Profile --*
              Client facing experience --*
              Do you have 2+ years of client facing experience at a strategy firm such as McKinsey, Bain, BCG, Accenture or on transformation teams at Deloitte or similar organizations? Please select How many years of experience do you have presenting to teams and facilitating working sessions? Please describe your experience.-- Compensation --*
              What is your compensation expectation?-- Were you referred by a current WorkBoard employee? If so, who? --*
              Additional Information
              Any additional helpful information: U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at WorkBoard are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
              • Autism
              • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
              • Blind or low vision
              • Cancer
              • Cardiovascular or heart disease
              • Celiac disease
              • Cerebral palsy
              • Deaf or hard of hearing
              • Depression or anxiety
              • Diabetes
              • Epilepsy
              • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
              • Intellectual disability
              • Missing limbs or partially missing limbs
              • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
              • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: WorkBoard, Austin , Director, Strategic Services, Executive , Austin, Texas

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