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Enterprise Customer Success Manager (Texas)

Company: Entelo
Location: Austin
Posted on: February 22, 2021

Job Description:

Customer Success Manager (Indianapolis, IN) Entelo is the world's first all-in-one, source-to-hire Recruitment Automation Platform that is changing the way companies hire. Entelo provides organizations with technology that leverages data science, machine learning, predictive analytics, candidate engagement, and recruitment marketing best practices to help your teams find the right talent and hire faster. The world's largest and fastest-growing companies choose Entelo to surface, engage, and hire top talent. We're a friendly, dedicated, and passionate group and we're building a talented and diverse team that works hard together toward shared goals! As a Customer Success Manager, you will be a trusted advisor to mid-market and small-enterprise customers, helping them succeed with our products (Entelo and ConveyIQ), ensuring they receive maximum value throughout their lifecycle. You'll be responsible for everything post implementation, such as understanding customer outcomes, driving adoption, and collaborating closely with team members to ensure ongoing satisfaction, renewals, and expansion opportunities. This role reports to the Director of Customer Success and works with stakeholders across the company in Sales, Support, Product, and Professional Services. What you'll be doing:

  • Manage all post-implementation activities for mid-market and small-enterprise customers through strong relationship-building with multiple steakholders, product knowledge, creating a joint plan with the customer, and measuring success--
  • Deep understanding of the customers Talent Acquisition team structure, hiring goals and diversity initiatives
  • Maintain a deep understanding of our product and speak with customers about best practices for their particular use case
  • Partner with Account Managers to monitor account health and adoption to identify churn risk, work proactively to eliminate that risk, and identify upsell opportunities
  • Increase customer retention by conducting monthly calls with a set agenda and partnering with the Account Manager to deliver quarterly business reviews. Increase customer participation in trainings and workshops.
  • Serve as the voice of the customer and liaison to other teams within Entelo Your background:
    • 2-3+ years of experience in Customer Success, Account Management, within a growing SaaS company
    • Experience managing and prioritizing multiple priorities
    • Experience interfacing and influencing senior-level stakeholders
    • Strong written and verbal communication skills to be able to interface with both decision makers and champions
    • High energy, go-getter with fresh ideas who takes the initiative to get things done Bonus:
      • Previous industry experience in Talent Acquisition, Recruitment, HR is a plus
      • Experience sourcing and knowledge of Boolean is a plus At Entelo, perks mean so much more than team activities and unlimited PTO (although we provide both!) We also support our employees' growth and desire to live well-rounded lives; we offer opportunities for professional development and a generous learning and development stipend as well as a work from home stipend to outfit your workspace with any essential items. Entelo is also committed to the community; we partner with impactful nonprofits and volunteer regularly. We celebrate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history. We've taken the White House Equal Pay Pledge and are committed to maintaining a welcoming and equitable environment. Do you have any previous experience recruiting or working at a recruiting or HR company? --*
        U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Entelo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
        • Autism
        • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
        • Blind or low vision
        • Cancer
        • Cardiovascular or heart disease
        • Celiac disease
        • Cerebral palsy
        • Deaf or hard of hearing
        • Depression or anxiety
        • Diabetes
        • Epilepsy
        • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
        • Intellectual disability
        • Missing limbs or partially missing limbs
        • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
        • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Entelo, Austin , Enterprise Customer Success Manager (Texas), Executive , Austin, Texas

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