Senior Customer Success Manager

Company: LeadCrunch
Location: Austin
Posted on: February 21, 2021

Job Description:

LeadCrunch is a fast-growing startup based in San Diego and is a leader in using artificial intelligence to generate intelligently targeted demand generation campaigns. At a time when sales and marketing are going through the largest shift in history, LeadCrunch is positioned to dominate the market.We are a seasoned team with a strong culture: We have started or been a part of starting more than 20 companies, including 4 exits. Our investors have realized more than $20 billion in exits from 45 companies including more than a dozen IPOs.We are seeking talented and ambitious people who have a track record of strong performance.We value all of our team partners and go the extra mile to make sure you receive a career experience that fits your goals. You will become extremely knowledgeable in various ideal customer profiles, buyer journeys, and the tenets of a world-class client success organization as we build it. You will also learn how to work in a startup environment where you have the opportunity to learn a wider set of skills than you would be working for a more mainstream company.What You'll Do* Understand customers business needs and objectives, crafting appropriate initiatives to help customers achieve their desired outcomes.* Improve customer service experience, create engaged customers and facilitate organic growth.* Take ownership of customers issues and follow problems through to resolution.* Assist with developing service procedures, policies, and standards.* Keep accurate records and document customer service actions and discussions.* Analyze statistics and compile accurate reports.* Keep ahead of industry's developments and apply best practices to areas of improvement.* Maintain an orderly workflow according to priorities.* Complete other tasks and duties as needed.Your Experience* Start-Up experience a plus* 3-5 years in a Customer facing role* Proficiency in English* Working knowledge of customer service software, databases and tools* Awareness of industry's latest technology trends and applications* Ability to think strategically and to lead* Strong client-facing and communication skills* Advanced troubleshooting and multi-tasking skills* Customer service orientation* BS degree in Business Administration or related fieldWhy You'll Love It Here* We are solving the most important problem in B2B marketing and sales with a highly differentiated offering that leverages data and artificial intelligence to help companies scale faster * Career mapping, planning, and educational opportunities * High-energy, fun artificial intelligence startup growing at 150% CAGR * Medical, dental, vision health coverage * Empowering culture: transparent, collaborative, collegial, learning, open-minded leadership who have started 20+ companies with $20B in exits * Central downtown San Diego office inside Symphony Towers with onsite amenities such as a gym, restaurants, and cafes.Want to learn more?* https://www.leadcrunch.com/who-we-are/* Forbes: "Top 11 Sales Tools Every Business Owner Needs" (more than 2,100 social media shares!) * Entrepreneur: "10 Sales Platforms to Help You Boost Revenue in 2017" * The Next Web: "How AI Is Going To Change Lead Generation Forever"Equal Opportunity Employer Female/Minority/Veteran/Disability/Sexual Orientation/Gender IdentityPowered by JazzHRXjD1NunUrn

Keywords: LeadCrunch, Austin , Senior Customer Success Manager, Executive , Austin, Texas