Senior Customer Success Manager
Company: LeadCrunch
Location: Austin
Posted on: February 21, 2021
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Job Description:
LeadCrunch is a fast-growing startup based in San Diego and is a
leader in using artificial intelligence to generate intelligently
targeted demand generation campaigns. At a time when sales and
marketing are going through the largest shift in history,
LeadCrunch is positioned to dominate the market.We are a seasoned
team with a strong culture: We have started or been a part of
starting more than 20 companies, including 4 exits. Our investors
have realized more than $20 billion in exits from 45 companies
including more than a dozen IPOs.We are seeking talented and
ambitious people who have a track record of strong performance.We
value all of our team partners and go the extra mile to make sure
you receive a career experience that fits your goals. You will
become extremely knowledgeable in various ideal customer profiles,
buyer journeys, and the tenets of a world-class client success
organization as we build it. You will also learn how to work in a
startup environment where you have the opportunity to learn a wider
set of skills than you would be working for a more mainstream
company.What You'll Do* Understand customers business needs and
objectives, crafting appropriate initiatives to help customers
achieve their desired outcomes.* Improve customer service
experience, create engaged customers and facilitate organic
growth.* Take ownership of customers issues and follow problems
through to resolution.* Assist with developing service procedures,
policies, and standards.* Keep accurate records and document
customer service actions and discussions.* Analyze statistics and
compile accurate reports.* Keep ahead of industry's developments
and apply best practices to areas of improvement.* Maintain an
orderly workflow according to priorities.* Complete other tasks and
duties as needed.Your Experience* Start-Up experience a plus* 3-5
years in a Customer facing role* Proficiency in English* Working
knowledge of customer service software, databases and tools*
Awareness of industry's latest technology trends and applications*
Ability to think strategically and to lead* Strong client-facing
and communication skills* Advanced troubleshooting and
multi-tasking skills* Customer service orientation* BS degree in
Business Administration or related fieldWhy You'll Love It Here* We
are solving the most important problem in B2B marketing and sales
with a highly differentiated offering that leverages data and
artificial intelligence to help companies scale faster * Career
mapping, planning, and educational opportunities * High-energy, fun
artificial intelligence startup growing at 150% CAGR * Medical,
dental, vision health coverage * Empowering culture: transparent,
collaborative, collegial, learning, open-minded leadership who have
started 20+ companies with $20B in exits * Central downtown San
Diego office inside Symphony Towers with onsite amenities such as a
gym, restaurants, and cafes.Want to learn more?*
https://www.leadcrunch.com/who-we-are/* Forbes: "Top 11 Sales Tools
Every Business Owner Needs" (more than 2,100 social media shares!)
* Entrepreneur: "10 Sales Platforms to Help You Boost Revenue in
2017" * The Next Web: "How AI Is Going To Change Lead Generation
Forever"Equal Opportunity Employer
Female/Minority/Veteran/Disability/Sexual Orientation/Gender
IdentityPowered by JazzHRXjD1NunUrn
Keywords: LeadCrunch, Austin , Senior Customer Success Manager, Executive , Austin, Texas
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