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Customer Success Manager - Qubole

Company: Idera, Inc.
Location: Austin
Posted on: February 19, 2021

Job Description:

Qubole is a cloud-native data management platform for data pipelines, streaming analytics, and machine learning workloads that allows enterprises to quickly harness the power of data to gain valuable business insights. Only Qubole provides a unified environment for all major cloud providers (e.g., Amazon AWS, Google Cloud, and Microsoft Azure) and data processing engines (e.g., Apache Spark, Presto, and Apache Hive). Qubole's award-winning platform offers the most open and flexible data workload capabilities in the market while reducing cloud data lake costs by more than 50 percent and requiring near-zero administration. The solution is trusted by leading brands such as Expedia, Disney, Epic Games Oracle, Gannett, Fanatics, and Adobe to spur innovation and transform their businesses in the era of Big Data.We are looking for you to join us. You are passionate about the value in the data, customer service and exceeding expectations on business outcomes through adoption. You enjoy working directly with customers to drive engagement, and you will own the engagement, retention, and growth of your customers. We're looking for someone hyper-focused on driving value for our customers through Qubole Data Platform and drive technical/business success for customers. The right candidate will have a technical background, experience engaging with customers, building trusted relationships, developing engagement strategies to ensure all goals and milestones are achieved.As a Customer Success Manager at Qubole, you will own the customer relationship starting post-sales. You will be managing customers through the onboarding and growth stages. As a successful Quboler, you know how toput the customer first, drive and communicate the value, resolve basic customer issues, and have a deep understanding of the use cases and technology.The values that will make you successful:* Understand the AI, ML and Big Data ecosystem, its use cases and innovation opportunities. * Passionate about the technology and articulating its value to customers across leadership and technology roles.* Be an internal orchestration point for your customers and use Qubole resources to make the customer successfulWhat you will be doing:* Understand your customers and create an adoption plan for customers within your first 90 days. * Proactively own, track and solve customer adoption, support cases and value outcomes for each customer.* Surface issues to Product and Engineering teams to communicate user issues and improve the product* Drive retention, adoption and value realization within accounts by developing and delivering mutual success plans aligned with customers' business objectives.* Build strong customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for focus accounts.* Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal * Partner closely with sales to manage account strategy and ensure customer growth and retention* Work with the field team to properly sell and position Professional Services OfferingsRequired experiences and skills:* 3+ years experience in account management, customer success or SaaS sales engineering, ideally in an Analytics or Consulting role or with a SaaS, Cloud or Big Data company.* Ability to communicate clearly and effectively with executive- level sponsors as well as technical practitioners.* Sales experience growing accounts * Grasp on SQL, data warehousing, ETL concepts* Prior experience of navigating a start-up ecosystem - externally and internally. * Demonstrated attitude towards learning and working in a hands-on approach.* Excellent written, oral and interpersonal communication skills.* Expertise with Cloud technologies - Google, Microsoft Azure, AWS, Cloud, or Infrastructure.* Knowledge of Hadoop, Hive, Spark, or any distributed systems a plus.* Bachelors Degree required; Computer Science or Engineering a plus. An Equal Opportunity Employer - Females, Minorities, Veterans, Disabled and Other Protected GroupsIdera, Inc and it's subsidiaries are committed to respecting and protecting the privacy of its customers, job applicants, partners and website visitors. For more information about our Privacy Statement, please go to https://www.idera.com/legal/privacystatement . By clicking on the "Apply Now" button, you understand and agree that the use of Idera's web site is subject to Idera Terms of Use and Idera's Privacy Statement, including the fact that Idera and it's subsidiaries may transfer your personal information collected in connection with your registration on this website to its affiliates globally and to third party entities that provide services to Idera and it's subsidiaries.Powered by JazzHRAsE25AAz9i

Keywords: Idera, Inc., Austin , Customer Success Manager - Qubole, Executive , Austin, Texas

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