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Director of UX & UI Design

Company: ConsumerAffairs
Location: Austin
Posted on: February 19, 2021

Job Description:

This is a unique opportunity for a designer who wants to be closely partnered with executive leadership and make a noticeable, meaningful impact on the entire presence of a consumer brand and product experience that is already used by millions of people every month. Partnering with the Head of Product, the Director of UX & UI Design will be responsible for setting the vision and strategy for the user experience and design of ConsumerAffairs.com, including all aspects of UX, UI, and interaction development across the company. They will leverage their strong knowledge of UX methodologies and our business objectives to drive improvements in both consumer and client outcomes in the marketplace. This leader will manage, mentor and grow our talented team of designers.

Responsibilities

  • Partner with the Head of Product to set the design vision and strategy for the brand and company
  • Transform user, client, brand, and business needs into compelling user experiences that drive business results and user satisfaction
  • Lead design projects from kick-off to launch, including wireframes, concept mocks, interactive prototypes, and final layouts
  • Serve as an internal thought leader on the design process and best practices
  • Analyze product performance, user preferences, market research, and competitive intel to develop an in-depth understanding of user desires
  • Conduct user research that influences design and product approach to meet users expectations and raises NPS
  • Develop site architecture, navigation, and interaction design capabilities to engage the user, defining content hierarchy in collaboration with product team
  • Collaborate with team to develop A/B testing strategy, execution, and analysis to optimize conversion
  • Collaborate with engineering and design technology to define and maintain the design system
  • Hire, lead, mentor and support growing team of designers
    (These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required)

    Requirements

    Education/Licensure/Certification
    • College degree or applicabile experience

      Experience
      • 10+ years' experience designing great customer experiences
      • 5+ years managing a creative design team
      • 5+ years experience using Sketch and InVision
      • Prior experience with a Digital Marketplace and/or lead generation business
      • Expert knowledge of responsive design and mobile UI
      • Strong understanding of UX and its relationship to visual design
      • Experience with interactive UX Prototyping
      • Prior experience working in fast-paced Agile environments
      • Proven process of using data to inform your designs and design decisions
      • Familiarity with psychology design principles and/or behavioral design
        Knowledge, skills and abilities
        • Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
        • Demonstrates a relentless focus on results with a commitment to deliver; Always starts with a "Let's go GRIND it out" attitude.
          • Takes decisive action, and confidently changes course if unsuccessful
          • Displays a growth mindset to continually improve; encourages everyone around them to to be tenacious and never settle.
          • Constantly seeks feedback to improve; Focussed on solving issues,
          • Acts with urgency; delivers top results in hours and days instead of weeks and months.
          • Relentless in their pursuit of success and possesses the willpower to embrace challenges as opportunities.
            CORE VALUES

            (our daily GRIND)

            Physical Requirements And Environmental Conditions
            • Location Remote
            • Frequency of travel Occasional travel may be required for meetings, training and/or conferences.
            • Light physical activities and efforts required in working within an office environment.

              (Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with disabilities.)

              ConsumerAffairs does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

              Benefits
              • Health Care Plan (Medical, Dental & Vision)
              • Retirement Plan (401k, IRA)
              • Life Insurance (Basic, Voluntary & AD&D)
              • Paid Time Off (Vacation, Sick & Public Holidays)
              • Family Leave (Maternity, Paternity)
              • Short Term & Long Term Disability
              • Training & Development
              • Work From Home
              • Free Food & Snacks
              • Stock Option Plan

Keywords: ConsumerAffairs, Austin , Director of UX & UI Design, Executive , Austin, Texas

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