Account Manager
Company: Allied Universal
Location: Austin
Posted on: January 14, 2021
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Job Description:
At Allied Universal----our Security Professionals assist
clients, and the public at large, by providing essential jobs that
keep our communities safe and secure. During this time, we need
your help more than ever. We have immediate employment
opportunities. Allied Universal also employs an interview process
you can complete from the comfort of your home through our
online--application and video--interviewing technology. We are
North America's leading security services provider with over
250,000 phenomenal employees and invite you to apply to join the
team.Allied Universal is looking to hire an Account Manager. The
Account Manager is accountable for day-to-day operations of an
assigned account, including hiring, training, disciplining and
terminating staff. Build, improve and maintain relationships with
clients and employees: develop & retain staff; coordinate needed
support services and solve problems to effectively run the account.
Meet or exceed financial & operational goals; provide quality
customer service. Maintains or oversees maintenance of weekly
operating schedules and completion of payroll for assigned security
personnel. Provides after-hour emergency response as
required.Essential Functions* Supervise the day to day security
operations of an assigned client site* Manage a team of security
officers, site and/or shift supervisors including hiring/selection,
scheduling, payroll, training, coaching, development and support*
Ensure the client site is provided with high quality security
services to protect people and property* Build, improve and
maintain effective relationships with both client and employees*
Coordinate necessary support services to effectively manage client
site to meet or exceed financial and operational goals and provide
quality customer serviceAdditional Responsibilities* Ensure all
required reporting and contract compliance requirements are met.*
Assure regular communication of issues or program with Client*
Handle any escalated security issues or emergency situations
appropriately.* Other management responsibilities as determined by
leadership* Communicate staffing needs via Requisition Form; assist
recruiters in identifying, interviewing and hiring quality
candidates.* Develop staff in both technical and professional
skills through performance management (coaching, counseling,
disciplining, MSO training, annual formal performance evaluations,
recognition, etc.)* Assure that employee grievances are heard and
resolved (with help from appropriate support employees, as
required) and that personnel records are updated and accurate
(Change of Status forms, rosters, etc.)* Assure communication of
policies, company announcements and job openings through a
consistently updated READ file at each site.* Meet all contractual
scheduled hours with a minimum of unbilled overtime.* Coordinate
and/or conduct site-specific OJT, client-specific training, and
annual refresher training for security personnel, as well as meet
Allied Universal's corporate training standards.* Develop /
maintain operational procedures so that a valid, site-specific OPM
and post orders are always available for emergency reference by the
security staff.* Manage uniforms, equipment, supplies and vehicles
utilized at the account(s), maintaining appropriate inventories and
maintenance checklists.* Take a proactive role in communicating
with the client and meeting his needs; meet with regularly, listen
to issues, provide security and technical expertise and solutions.
Ensure complete customer satisfaction.* Valid guard card/license,
as required in the state for which you are applying.* Capably
utilize WinTeam for scheduling and billing, and to produce reports
(such as Scheduling Activity, invoice Aging by tiers, Training
Summary and Training Detail reports) that require interpretation
and action for effective business management.* Enforce Allied
Universal policies as outlined in the handbooks, executive memos
and on the portal.Qualifications* Four year degree in Criminal
Justice, Business Administration or related field* Previous
Contract Security, facilities management, military or law
enforcement experience* At least 2 years of business
management/operations/supervisory experience (depending on
size/scope of client).* Ability to develop and grow customer
relationships.* Experience in hiring, developing, motivating and
retaining quality staff.* Outstanding interpersonal and
communications skills required.* Ability to work in a team-oriented
management environment with the ability to work independently.*
Ability to manage multiple priorities, complex situations, a
diverse team of employees and client requirements on an ongoing
basis.* Previous payroll, billing and scheduling experience
preferred.* Ability to work in a team-oriented management
environment while having an entrepreneurial attitude.* Key
Competencies: Staff Management, Financial Management, Integrity,
Problem Solving, Conflict Management, Time Management, Customer
Focus, Timely Decision Making, Motivating and Directing Others,
Drive for Results.Allied Universal provides unparalleled service,
systems and solutions to the people and business of our
communities, and is North America's leading security services
provider. With over 250,000 employees, Allied Universal delivers
high-quality, tailored solutions, which allows clients to focus on
their core business. For more information: www.AUS.com.We proudly
support the Veteran Jobs Mission, a group of over 200 companies
that have committed to collectively hiring a total of one million
military veterans. EOE/Minorities/Females/Vet/Disability--Allied
Universal Services is an Equal Opportunity Employer committed to
hiring a diverse workforce.*CB-CEAllied Universal provides
unparalleled service, systems and solutions to the people and
business of our communities, and is North America's leading
security services provider. With over 250,000 employees, Allied
Universal delivers high-quality, tailored solutions, which allows
clients to focus on their core business. For more information:
www.AUS.com.We proudly support the Veteran Jobs Mission, a group of
over 200 companies that have committed to collectively hiring a
total of one million military veterans.
EOE/Minorities/Females/Vet/Disability--Allied Universal Services is
an Equal Opportunity Employer committed to hiring a diverse
workforce.*CB-CE
Keywords: Allied Universal, Austin , Account Manager, Executive , Austin, Texas
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