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Sr. Director, UX Design

Company: Ascension
Location: Austin
Posted on: January 14, 2021

Job Description:

We Are Hiring: The Ascension Studio is seeking a Senior Director, UX Design to collaborate in our work creating the future of people-centered healthcare. This role will be responsible for leading the UX Design discipline, serving as part of Studio leadership, and supporting the use of human-centered design across the organization.--BackgroundAscension, one of the largest non-profit healthcare systems in the United States, has established an in-house, interdisciplinary Design team tasked with designing the technology-enabled services and experiences of healthcare across the entire spectrum of care delivery. This team - in deep collaboration with colleagues in research, product management, technology, clinical practice, and more - uses human-centered design methods to understand the needs and motivations of our patients and clinicians and bring solutions to life.--Our vision is to create seamless, end-to-end experiences for those we serve through a cohesive ecosystem of well-designed, user-friendly applications, products and services. From problem discovery to product delivery, we put people at the center of everything we do.--Ideally, this person should live in St. Louis, Chicago, or Austin.--#ascensionstudio What You Will Do: ?As Senior Director of UX Design, you will lead the UX Design discipline and represent it within Studio leadership and Ascension operations. This will include continuing to build out the team, implementing best practices, mentoring and developing team members, setting and fulfilling strategy for the discipline, and ensuring high quality UX design work. It will also include a high degree of interdisciplinary and cross-functional collaboration, including partnering with your counterparts in Experience Research, Service Design, and Communications Design to advance the use and value delivered by human-centered design methodology, and partnering with colleagues in Product Management and Engineering to create excellent cross-functional product team operations.--Since the work of the Studio spans from strategy to implementation, your work will include scoping and overseeing exploratory discovery projects to identify user needs and create holistic visions for Ascension's future services, as well as guiding detailed production design of our products and applications. This requires experience with creating high fidelity, multimodal (not just digital) experience visions that are grounded in research insights, as well as experience overseeing design operations for digital product teams.--The majority of the digital experiences created by the Studio are digital applications with complex workflow, so a deep knowledge of interaction design, visual design, usability, accessibility, and application development are critical in this role.--Key Responsibilities

  • Set and drive strategy for scaling design impact across the organization
  • Hire and cultivate design talent within the UX Design discipline
  • Scope, staff, and advise complex and strategic design programs, including both those within the Studio and in an advisory capacity to other teams within Ascension
  • Serve as subject matter expert on human-centered design, design thinking, and UX Design
  • Participate in strategic prioritization and roadmapping of the Studio portfolio
  • Ensure quality of digital product design work and oversee design operations
  • Guide and participate in design activities across exploratory, evaluative, and validation phases, including but not limited to research, synthesis, ideation, co-design sessions, prototyping, usability testing, and production design
  • Inspire Studio teams and Ascension leadership through communication of experience visions and advocating for great design within healthcare What You Will Need: Education:
    • Bachelor's degree required.
    • Master's degree preferred.
    • Bachelor's or Master's degree with a focus on Design, or equivalent experience applying your undergraduate degree in relevant Design roles.Work Experience:
      • 7 years of professional experience in UX Design required, 10 years preferred.
      • 5 years of leadership or management experience preferred.
      • Experience building and leading UX Design teams and UX design operations within a product environment.Preferred Qualifications:
        • A passion for people and helping them flourish through design
        • Strong knowledge of human-centered research and design principles
        • Direct contribution and leadership experience in design for consumer software experiences
        • Experience representing UX and human-centered design with executive leadership
        • Experience collaborating with research, engineering, product management, and marketing teams
        • Experience with design systems, accessibility, and bringing products to market
        • Excellent storytelling and technical communication skillsPortfolio required. Please include a link to your portfolio on your resume. Why Join Our Team: Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all. In FY2020, Ascension provided $2.4 billion in care of persons living in poverty and other community benefit programs. Ascension includes more than 160,000 associates and 40,000 aligned providers across a national network of ministries. We offer rewarding careers across more than 2,600 sites of care - including 146 hospitals and more than 50 senior living facilities - in 19 states and the District of Columbia. Equal Employment Opportunity Employer: Ascension is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.For further information regarding your EEO rights, click on the following link to the "EEO is the Law" poster:Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. E-Verify Statement: This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

Keywords: Ascension, Austin , Sr. Director, UX Design, Executive , Austin, Texas

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