Lead Community Manager (Remote!)

Company: Vital Farms
Location: Austin
Posted on: January 12, 2021

Job Description:

As our Lead Community Manager, you'll report to our Senior Associate Brand Manager of Communications and help us build a world-class customer care experience. You will manage one Community Manager in order to effectively cover all communication platforms across phone, email, social media and web. You'll also manage our customer service insights and play a critical role in quality and consumer trend reporting. Your days will be spent finding new ways to delight our consumers through surprise swag, birthday boxes, and Instacart deliveries.What You'll Do:* Oversee and deliver world-class customer service - respond to calls, emails and social media inquiries across all communication channels while engaging our consumers in an authentic way - they're part of the Vital Farms Family!* Discover new ways to create meaningful connections with consumers across our variety of communication channels* Surprise and delight our community of loyal fans by sending them a handwritten note, a carton of eggs, or a Girls on Grass tee just to make their day!* Deliver quantitative and qualitative insights that will help us improve the Vital Farms consumer experience.* Identify brand opportunities by gathering inspiration from the latest social media trends and capitalizing in authentic and genuine ways that match Vital's voice. * Collaborate with our content team to identify common consumer inquiries that we can hatch into valuable, helpful, or intriguing, new content. * Advocate for Vital Farms with passion! We're looking for hen-thusiasts here. Immersing yourself in our business and focus on sustainable agriculture and animal welfare practices will be critical to success in this role.What You Bring to the Table:* Proven success in customer service or community management for a brand (3+ years)* Experience managing direct reports (1+ years)* Passion for ethical and purpose-driven brands* Ability to work in various settings - we're talking office to farm here! Don't be afraid to get your hands dirty* Self-motivated and resourceful * Excellent organizational skills and attention to detail.* Stellar interpersonal skills to effectively communicate cross-functionally across the organization* Capability to travel and occasionally provide event support. * Bachelor's Degree in Marketing or Communications* You're no hero - You know the power of teamwork and celebrate the work of others before your own.* You give a sh*t - You believe in acting like an owner and making Vital Farms a place to be proud of. * You raise the standards - You know growth can be hard, but you strive to improve yourself and others each day.* You can walk in someone else's boots - You seek to understand other's viewpoints and think that you get to better answers by sitting on the same side of the table.* You don't walk on eggshells - You're not afraid to leave the bullsh*t behind and have honest conversations.What's In It for You* Be part of a movement to bring ethically produced food to the table* Work in a Mission-focused environment alongside passionate colleagues* Competitive pay and benefits* Companywide bonus program* Generous retirement contributions* Free eggs, butter, and ghee, along with friends and family discounts* Fun team SWAG* Learning and Development team dedicated to your growthWho We Are:Vital Farms is a Certified B Corp that sources and markets delicious, high-quality, ethically-sourced egg and dairy products nationwide. We started on a single family-farm in Austin, TX in 2007, with 20 Rhode Island hens and a drive to raise the standards in sustainable agriculture. Today Vital Farms THE leading producer of pasture raised eggs, partnering with more than 200 family farms, and selling into over 13,000 grocery stores around the country. We believe that a healthy bottom line is the result of healthy business practices, and we care deeply about supporting all our stakeholders. This includes our crew, our consumers, our retailers, and of course our happy hens and contented cows. In short, we exist to improve the lives of people, animals, and our planet through food.In order to fulfill Vital Farms mission to "bring ethically produced food to the table," we seek to build teams that leverage diverse perspectives to create a welcoming and innovative environment that is committed to the principles of equal employment opportunities.To that end, we make employment decisions based on qualifications, merit, and business need. Vital Farms does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by law.

Keywords: Vital Farms, Austin , Lead Community Manager (Remote!), Executive , Austin, Texas