Lead Community Manager (Remote!)
Company: Vital Farms
Location: Austin
Posted on: January 12, 2021
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Job Description:
As our Lead Community Manager, you'll report to our Senior
Associate Brand Manager of Communications and help us build a
world-class customer care experience. You will manage one Community
Manager in order to effectively cover all communication platforms
across phone, email, social media and web. You'll also manage our
customer service insights and play a critical role in quality and
consumer trend reporting. Your days will be spent finding new ways
to delight our consumers through surprise swag, birthday boxes, and
Instacart deliveries.What You'll Do:* Oversee and deliver
world-class customer service - respond to calls, emails and social
media inquiries across all communication channels while engaging
our consumers in an authentic way - they're part of the Vital Farms
Family!* Discover new ways to create meaningful connections with
consumers across our variety of communication channels* Surprise
and delight our community of loyal fans by sending them a
handwritten note, a carton of eggs, or a Girls on Grass tee just to
make their day!* Deliver quantitative and qualitative insights that
will help us improve the Vital Farms consumer experience.* Identify
brand opportunities by gathering inspiration from the latest social
media trends and capitalizing in authentic and genuine ways that
match Vital's voice. * Collaborate with our content team to
identify common consumer inquiries that we can hatch into valuable,
helpful, or intriguing, new content. * Advocate for Vital Farms
with passion! We're looking for hen-thusiasts here. Immersing
yourself in our business and focus on sustainable agriculture and
animal welfare practices will be critical to success in this
role.What You Bring to the Table:* Proven success in customer
service or community management for a brand (3+ years)* Experience
managing direct reports (1+ years)* Passion for ethical and
purpose-driven brands* Ability to work in various settings - we're
talking office to farm here! Don't be afraid to get your hands
dirty* Self-motivated and resourceful * Excellent organizational
skills and attention to detail.* Stellar interpersonal skills to
effectively communicate cross-functionally across the organization*
Capability to travel and occasionally provide event support. *
Bachelor's Degree in Marketing or Communications* You're no hero -
You know the power of teamwork and celebrate the work of others
before your own.* You give a sh*t - You believe in acting like an
owner and making Vital Farms a place to be proud of. * You raise
the standards - You know growth can be hard, but you strive to
improve yourself and others each day.* You can walk in someone
else's boots - You seek to understand other's viewpoints and think
that you get to better answers by sitting on the same side of the
table.* You don't walk on eggshells - You're not afraid to leave
the bullsh*t behind and have honest conversations.What's In It for
You* Be part of a movement to bring ethically produced food to the
table* Work in a Mission-focused environment alongside passionate
colleagues* Competitive pay and benefits* Companywide bonus
program* Generous retirement contributions* Free eggs, butter, and
ghee, along with friends and family discounts* Fun team SWAG*
Learning and Development team dedicated to your growthWho We
Are:Vital Farms is a Certified B Corp that sources and markets
delicious, high-quality, ethically-sourced egg and dairy products
nationwide. We started on a single family-farm in Austin, TX in
2007, with 20 Rhode Island hens and a drive to raise the standards
in sustainable agriculture. Today Vital Farms THE leading producer
of pasture raised eggs, partnering with more than 200 family farms,
and selling into over 13,000 grocery stores around the country. We
believe that a healthy bottom line is the result of healthy
business practices, and we care deeply about supporting all our
stakeholders. This includes our crew, our consumers, our retailers,
and of course our happy hens and contented cows. In short, we exist
to improve the lives of people, animals, and our planet through
food.In order to fulfill Vital Farms mission to "bring ethically
produced food to the table," we seek to build teams that leverage
diverse perspectives to create a welcoming and innovative
environment that is committed to the principles of equal employment
opportunities.To that end, we make employment decisions based on
qualifications, merit, and business need. Vital Farms does not
discriminate on the basis of age, race, color, religion, sex,
sexual orientation, gender identity, national origin, protected
veteran status, disability or any other status protected by
law.
Keywords: Vital Farms, Austin , Lead Community Manager (Remote!), Executive , Austin, Texas
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