Customer Account Manager
Company: TriNet
Location: Austin
Posted on: January 9, 2021
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Job Description:
TriNet is a leading provider of comprehensive human resources
solutions for small to midsize businesses (SMBs). We enhance
business productivity by enabling our clients to outsource their HR
function to one strategic partner and allowing them to focus on
operating and growing their core businesses. Our full-service HR
solutions include features such as payroll processing, human
capital consulting, employment law compliance and employee
benefits, including health insurance, retirement plans and workers'
compensation insurance.TriNet has a nationwide presence and an
experienced executive team. Our stock is publicly traded on the
NYSE under the ticker symbol TNET. If you're passionate about
innovation and making an impact on the large SMB market, come join
us as we power our clients' business success with extraordinary
HR.JOB SUMMARY/OVERVIEWProvides strategic business direction and
plans to customers including the development and oversight of
service activities for company products and services for a
designated client or group of clients, primarily focused on
customer at low to mid complexity.Ensures quality service and
operational performance within the parameters of program and
delivery standards by working collaboratively as a collective
business unit and across the organization. Develops client
relationship and understanding of client business and product
installations to identify service needs, coordinate service
delivery and drive use of proactive service and support mechanisms
to efficiently ensure a positive customer experience.Acts as a
point of customer contact to coordinate resolution of customer
business concerns. Collaborates with sales and support groups to
demonstrate value of TriNet service offering to client and identify
opportunities for expanded support business.Own's overall business
pricing including benefits renewal, professional service fees, risk
assessment and ensuring the upselling of TriNet products and
strategic services to ensure client satisfaction and engagement.
Driving and identifying strategic initiatives to address client
business strategiesESSENTIAL DUTIES/RESPONSIBILITIES
Keywords: TriNet, Austin , Customer Account Manager, Executive , Austin, Texas
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