Vice President of Global Customer Success
Company: HotSchedules
Location: Austin
Posted on: January 9, 2021
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Job Description:
The New Tech for Restaurant and HospitalityFourth is the first
global cloud-based intelligent back office platform in the
restaurant and hospitality industries. We're no ordinary software
company! We pride ourselves on the culture we have created and work
hard to ensure this is never compromised. This is a place where our
people want to work; where they enjoy and develop in their roles;
where our people pull together to work as a team and ultimately be
a company we are all proud to be a part of.By developing innovative
products, building relationships with our customers and enabling
great careers; we are focused on building lifetime loyalty with our
customers and each other. The vast majority of us have worked
within the industry; we believe we need to be passionate about and
have experienced the industry in order to help our customers grow
their businesses successfully.When recruiting, we look for those
who want to join our journey; those who want to be a part of our
personality and culture; those who are professional; have energy,
enthusiasm, and ambition, are entrepreneurial and those who can
show they can live by our company values each day. Working at
Fourth provides an opportunity to build a successful career where
our people develop and grow in a dynamic, fast paced
environment.OverviewThe Vice President of Global Customer Success
(VPCS) is responsible for designing, developing, and executing the
global customer engagement model at Fourth. As VPCS, you'll own
customer insight and sentiment, be accountable for reducing churn
and improving net retention, delivering revenue growth through
subscription renewal events and customer account upsell, leading
frequent business reviews and customer journey mapping activities.
The ideal candidate will work in close collaboration with sales,
customer support teams, product development, and other functions,
to increase portfolio awareness and improve quality and velocity to
the Fourth sales pipeline. If you love inspiring customer loyalty
and leveraging data to make decisions, this may be the job for you.
As a member of Fourth's senior leadership team, this individual
will report to the Chief Revenue Officer and work closely with
other stakeholders to ensure effective customer and commercial
productivity results.About the Role
Keywords: HotSchedules, Austin , Vice President of Global Customer Success, Executive , Austin, Texas
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