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Regional Account Manager

Company: Edwards Vacuum
Location: Austin
Posted on: November 20, 2020

Job Description:

The Regional Key Account Manager is responsible for identifying and implementing strategic business opportunities and profitability for the business. This role will assist in development and implementation of technology, marketing and business strategy to aid in managing and developing business across the southwest region of North America.

* Works closely with key customer senior level personnel to establish customer key performance measures, needs and operating procedures within the account.

* Establishes and staffs the regional geography accounts with appropriate personnel at the site(s) including operations, service, applications, product support, sales and marketing.

* Manages contracts in collaboration with Account Managers across the globe where custeomr have intenational operations, as well as with other key Edwards managers; negotiates and manages the Corporate Purchasing Agreement between customers and Edwards.

* Tracks and reports quarterly scorecard, assures accurate and timely submission of necessary information. Reports total cost of ownership programs, CIPSs (continuous improvement programs), OTD (capital and spares ontime delivery), etc..

* Establishes clear account strategy that aligns to orgnaizational startegy to meet objectives at the regional, divisional and corporate level.

* Establish Edwards as leading vacuum and abatement technology partner across the customer base and drive sustainable, profitable growth across all accounts.

* Responsible for managing orgnaizaltion resources to meet account goals and objective and works w appliations and product managers to align product roadmaps to customer technology roadamps

* Liase with Semi Service organization to incorporate clear Service plan and strategy into overall account plan. Collaboarate w Semi Service managment to execute on the paln and drive consistent profitable service revenue

* Coordinates regular reviews between Edwards Sr. Management and appropriate contacts within the regional custoemr base and engineering groups.

* Coordinates, attends, and presents High Volume Manufacturing ramp readiness summits as required.

* Ensures all quotations/new business discussions with regional customers align with Edwards Corporate goals and the overall account strategy for Edwards Key Account Team.

* Fields all escalations from regional customer base and drives resolutions as needed.

* Maintains and grows market per Corporate and Account Team Strategy.

* Meets sales, cash flow and profitability goals for the regional accounts.

* Supports Edwards Safety and Environmental goals, responsible for compliance with all relevant legislation: e.g. OSHA standards, EPA regulations, etc.

* Develops and maintains relationships with key customer contacts and ensures maximum customer satisfaction and support.

* Directs /Liaise customer needs/issues to account team as needed.

* Establishes goals and objectives, key performance indicators and job descriptions for all direct reports.

* Monitors projected sales volume, delivery and special requirements at customer s sites. Modifies forecasts as required to insure accurate demand planning and account budgets are met.

* Reviews departmental controls, ensures modifications are included in job descriptions, training programs, and other documentations.

* Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.

* Respectfully takes direction from [supervisor/ manager]; other duties as assigned.

Edwards Vacuumis an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

Keywords: Edwards Vacuum, Austin , Regional Account Manager, Executive , Austin, Texas

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