Director Engineering Teammate Tools
Posted on: March 28, 2020
eBay is a global commerce leader that allows you to shape how
the world buys, sells, and gives. Youll be part of a work culture
thats been genuinely committed to diversity and inclusion since its
founding more than 20 years ago. Here, you can just be yourself, do
your best work, and have a meaningful impact on people across the
globe. We are looking for people with drive, ideas, and a passion
for helping small businesses succeed to help shape the future of
eBaydoes this sound like you? If so, wed love to talk to you.
About the team:
At the core of everything we do, we ensure that eBays customers are
front-and-center in all our strategic decisions and that we execute
our plans with our customers as our most important priority. The
team is comprised of Global Customer Service (GCX), and Global
Security and Resiliency organizations, and our Workplace Resources
(WPR) function responsible for eBays facilities around the
We are looking for a seasoned technology leader to join our
Customer Service Technology team, who will lead the efforts focused
strategic and tactical operations for eBays global customer service
technology. The CS Technology team is not your 'traditional' IT
team that focuses on simply purchasing off the shelf solutions and
stitching them together. We are on a transformation journey to
evolve into a true customer focused engineering organization where
we put customer experience first, create highly leveraged and loved
platforms with an emphasis on operational excellence such as
ensuring our platforms and services are scalable, rigorous and
reliable. Where we choose to continue with packaged software we
will invent our way around their limitations such as poor UI, scale
or feature limitations.
We truly believe that great design and efficient processes have the
ability to engage and inspire customers and end-users. We strive to
rethink and redefine how users interact with our products, tools,
and experiences. We value precision coupled with a get things done
mindset, and look for demonstrable skills over big egos. If you are
obsessed with the customer experience, digging into complex
processes, and defining amazing customer-focused solutions, this is
the team for you!
As the contact center technology landscape continues to evolve,
this position will work to ensure that we continue to stay ahead of
the curve in delivering world class experiences for our customers
and teammates. This person will be a key leader in driving
evaluation, implementation, and success of new technology solutions
within CS Technology. This person will work closely with key
business partners in understanding current challenges and driving
technology solutions to find innovative ways to fulfill business
needs. This leader will report directly to Sr Director CS
Technology and lead a global team of technology professionals.
We are looking for a forward-thinking leader who can define and
refine the operating mechanisms of the team. Never comfortable with
the status quo, he/she constantly pushes the boundaries, takes
risks, and has the mental agility to help shape the future.
A key commitment of the CS Technology organization is building a
transformational eBay Service experience. This leader will be
instrumental in driving customer-centric thinking and best
practices into the Strategy, Technology Roadmap, and daily
execution of CS Tech driven programs.
The leader will be a passionate advocate for effective and
efficient operations and will define innovative solutions that
enable CS Tech to deliver a great customer and employee experience.
He/she is comfortable working in a fast-paced environment with a
bent for getting things done. He/she can think big while
maintaining an obsessive attention to detail and intense focus on
Visionary / Innovator
He/she should be a creative, innovative, and curious leader who has
a passion for technology, commerce and customer service. We need a
strategic thinker who enjoys challenging organizations to fulfill
their potential and deliver for customers.
The ideal candidate will have previously led Engineering teams.
They will have experience defining solutions that drive innovation,
while establishing operational frameworks and processes that will
scale. This leader will work closely with domain leads to define CS
Tech processes and experiences that will lead the industry.
Equally important is proven general management skills and the
ability to establish relationships and influence across the
organization at all levels.
This leader will be responsible for successfully designing and
managing the delivery of cloud-based solutions and technologies.
These technologies includebut are not necessarily limited to
Salesforce.com products and APIs, Apex/Visualforce, Lightning,
mobile development technologies, and integration/ETL technologies
- Act as a highly certified and recognized Salesforce
- Serve as a Trusted Advisor, drive conversations with our
customers Enterprise Architects, IT Delivery Leaders, and Business
Stakeholders armed with best practices for enterprise architecture
functions such as Security, Performance, Development Process, and
- Working closely with Delivery Managers, Functional Solution
Architects and directly with clients to architect technology
solutions to meet client needs.
- Designing transformational technical solutions and working
directly with customers to meet their business requirements in
accordance with industry best practices
- Leading and mentor the development team on the project.
- Enforcing sound development practices and ensure the quality
delivery of enterprise solutions.
- Provide guidance on application and integration development
best practices, Enterprise Architecture standards, functional and
technical solution architecture & design, environment management,
testing, and Salesforce Platform education.
- Create application and technical design documents which
leverage Salesforce best practices and effectively integrate
Salesforce into the customers infrastructure.
- Troubleshoot key customer implementation issues and demonstrate
ability to drive to successful resolution. Lead the evaluation of
business and technical requirements from a senior level.
- Review and correcting project/program direction, approach and
key artifacts to keep programs on track and solutions extendable
and maintainable going forward.
- Working collaboratively and having very strong communications
skills, especially in guiding complex concepts, and creative,
- Identifying and leading internal strategic initiatives to grow
the consulting practice; serving as an active contributor to the
overall knowledge base and expertise of the community.
Preferred Qualifications and Skills
- BA/BS degree or foreign equivalent
- 8+ years experience in developing technology solutions.
- 5+ years experience as a Technical Architect and/or Development
Manager in a mid to large organization managing internal IT
projects or external client projects in positions of increasing
responsibility in the delivery of business consulting and systems
- Specializes in gathering and analyzing information and
designing comprehensive solutions that are flexible and adaptable
the client's needs.
- Experience overseeing development and/or project team
- Detail-oriented individual with proven ability to rapidly learn
and take advantage of new concepts, business models, and
- Ability to work independently and be a self-starter.
- Cutting edge innovator who continually studies new technologies
and functionality, and is involved in projects that push the
capabilities of existing technologies.
- Outstanding communication skills verbal, written & presentation
skills including demonstrated experience presenting structured
recommendations to senior leaders. Ability to transition seamlessly
from complex analyses to simple/precise business implications
- Highly beneficial to have any Salesforce.com product
certifications prior to joining. It is expected that you will gain
the following certifications as part of the role requirement and
onboarding process in the first 3 months:
- SFDC Certified Administrator
- Sales Cloud Consultant
- Service Cloud Consultant
- SFDC Certified Advanced Administrator
- PASSION: Passionate about Customer Success
- BEGINNERS MIND: Always learning; approaches each interaction
with open mind; great listener and hands-on
- THOUGHT LEADER: Strong point of view and executive presence.
Confident, but not arrogant, a great storyteller
- LEADERSHIP: Self-aware and strategic thinker; proficient at
building strong relationships
- COMMUNICATOR: Speaks and writes with clarity, brevity, and
purpose; explains area of expertise clearly and confidently to
others; influences and engages C-Level with authority and
- STORYTELLER: Confidently and effectively facilitates and
presents; ably defends point-of-view; keeps audiences engaged and
delivers a clear and memorable message
- TEAM PLAYER: Proficient at collaboration and working with
members of a team
- URGENCY: Ability to move fast and drive business value and
- OHANA: Embodies Aloha culture; a great teammate that everyone
enjoys working with and has a generous heart
- TRUST: Trusts the companys core values; shows integrity,
transparency, and reliability
- ADAPTABLE: Excels in high levels of uncertainty and change
- COMMUNITY CHAMPION: Leads internal initiatives; actively
contributes to the Communitys knowledge and resource base
We love creating opportunities for others by connecting people from
widely diverse backgrounds, perspectives, and geographies. So,
being diverse and inclusive isnt just something we strive for, it
is who we are, and part of what we do each and every single day. We
want to ensure that as an employee, you feel eBay is a place where,
no matter who you are, you feel safe, included, and that you have
the opportunity to bring your unique self to work. To learn about
our Diversity & Inclusion click here:
View our accessibility info
eBay Inc. is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, national origin, sex, sexual orientation,
gender identity, veteran status, and disability, or other legally
protected status. If you are unable to submit an application
because of incompatible assistive technology or a disability,
please contact us at email@example.com. We will make every effort to
respond to your request for disability assistance as soon as
For more information see:
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Keywords: eBay, Austin , Director Engineering Teammate Tools, Executive , Austin, Texas
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