Product Operations Manager - Austin, TX

Company: Scouted
Location: Austin
Posted on: March 27, 2020

Job Description:

Role OverviewOur mission is to make the world's private capital markets more efficient, transparent, and accessible. Privately owned assets like commercial real estate make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets and as a result, bringing access to millions who don't currently benefit from one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology-all while contributing as a member of a values-driven organization-we want to hear from you. We've tripled our team in each of the past three years while maintaining an excellent culture and staying true to our values. We are well-funded and building for the long-term, and are on track to triple our headcount again this year. We need YOU to help us achieve our mission.What will you do?As a Product Operations Manager, your primary responsibility will be getting new customers started with our application. You'll engage hands-on with customers, and collaborate with colleagues from product development, sales, and customer success. Specifically, you will:Work with customers to plan how to migrate their existing data to Juniper SquareManage the process of data migration; lead calls with customers and coordinate work by your colleaguesReview, analyze, and prepare customer data for import to our applicationLearn to upload data using the Juniper Square application and other software toolsCoordinate with our customer success team to provide a great experience for new customersRecommend improvements to our application based on experiences with customersIn this role, you'll work directly with clients, get experience managing investment data, and become an expert in our product. You'll develop tools and collateral to make these processes more efficient as the business grows. This is a great experience if you're considering a future in account management, product management, customer success, data analysis, or sales engineering, since you'll get exposure to all of these areas.What are you like?Bachelor's degree and 2+ years of experience, ideally in a field that makes extensive use of financial data, such as investment banking or management consultingSignificant experience working with complex datasets in Microsoft ExcelStrong attention to detail; analytical and inquisitive natureExcellent written and verbal communication skillsEmpathy for customers, and passion for helping themSelf-starter personality; comfort with ambiguity and rapidly changing environmentsInterest in software and finance; familiarity with real estate private equity concepts a plusAbility to manage multiple projects in a fast-paced startup environment

Keywords: Scouted, Austin , Product Operations Manager - Austin, TX, Executive , Austin, Texas