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Account Manager

Company: Iris Telehealth
Location: Austin
Posted on: January 17, 2020

Job Description:

About You Iris Telehealth is looking for an account/relationship management rockstar to become a respected and trusted partner to our clients. If you love working with diverse groups of people where every day is a new adventure, rolling out the red carpet to make customers feel the love, and building really strong client relationships that continually add more and more value, then this role is the one for you. In this role you will need to be a go-getter with strong values & a powerhouse work ethic. You will become a trusted and respected partner to Iris and our clients. You will help ensure the ongoing satisfaction of our accounts and be able to understand and anticipate the needs of each client with the goal of expanding Iris services and realizing additional value for both Iris and our partners. - If this describes you, read on... Job Description and Responsibilities We are a startup organization in Downtown Austin with a large number of off-site employees. This is an exciting opportunity to join the core team working onsite at our Downtown Austin headquarters. This is an all-hands-on-deck position and you will be expected to go above and beyond to ensure success. You will manage a book of accounts and ensure their ongoing satisfaction and anticipate the goals and needs of the clients, helping expand our services and realizing additional value for both Iris and our partners. -Here are some of the things that you would do every day: Take the hand-off from Sales and manage nurturing the customer relationship and driving growth throughout the lifecycle of the customer. Acutely understand and help identify customer goals and proactively address them by coordinating with key players at the partner facility & on the Iris team. Work closely alongside the Operations Managers, allowing them to serve as day-to-day project managers while Account Managers are responsible for nurturing the relationship with key leaders and stakeholders at the partner facility Bring value to the partner by being a respected consultant to the organization focused on strategy & execution Engage internal and external stakeholders as needed to work through escalated issues and solve problems Travel to partner facilities for in-person consultation & relationship building, plus to conferences as appropriate - 50% travel expected Required Experience Bachelor's Degree 3 years in customer lifecycle or account management with heavy emphasis on both relationships and growth Healthcare experience You should probably apply if you are good at the following: Makes solid judgement calls and easily gains trust & respect of internal & external stakeholders Understands how to communicate persuasively to execute strategies best for Iris and the partner organization Fast learner, inherently positive outlook, strong emotional intelligence Multi-tasking: you can seamlessly manage multiple projects with different timelines and varying processes. Written and verbal communication: you have exceptional email and phone communication skills. A healthy attention to detail -- we don't need you to be neurotic, but we do need you to be attentive to small details Working with remote co-workers: you're an expert in all manners of telecommunication (text, email, phone, video). Insane work-ethic: you're happy to be needed, even on nights and weekends. Flexible hours: clinicians have busy schedules, so you'll need to be able to make yourself available for some early mornings, evenings, and weekends. - You should definitely apply if: You're self-driven. We are a startup, and that means your ability to drive your own success and take initiative matters. You like to hit the ground sprinting. We move fast and you need to be able to catch up and push us forward! Have healthcare experience and are passionate about helping others! Love to travel for work! Have experience documenting in a CRM, we use SalesForce You have an outgoing personality and do your best to leave a great first impression! You thrive in an ambiguous environment where roles may not yet be clearly defined Benefits Opportunity for upward mobility and career growth Cool start-up culture in our Downtown, TX office - oh and free parking Company perks (free meals, snacks/drinks, corporate events, and more!) 17 Days of paid time off each year (add another day for each year you work at Iris) 8 Holidays + 1 Mental Health Day including $100 to spend on yourself 100% of the premium cost of Healthcare insurance for you and 75% for your spouse $50/month for a gym membership $50/month for your cell phone bill 401k Plan: Iris Telehealth will match 3.5 percent of your 401k contributions Paid parental leave Optional: Short-term and long-term disability insurance Are you still here If you've made it this far and think this could be your dream job, please click below and submit an application - we look forward to meeting you! Hint : If you would like your resume to rise to the top of the stack, please include a brief cover letter describing times when you have been responsible for growing accounts to their best potential and why you believe you are the right fit for our team.

Keywords: Iris Telehealth, Austin , Account Manager, Executive , Austin, Texas

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