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Senior Advisor, Project/Program Management

Company: Dell
Location: Manchaca
Posted on: December 5, 2019

Job Description:

Senior Advisor Project Program Management Competitive SalaryRound Rock, TXDell provides the technology that transforms the way we all work and live. But we are more than a technology company ------ we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can------t wait for you to discover this for yourself as aSr Advisor Project Program Management on our Project/Program Management team in Austin, TX. Innovative projects that deliver cutting edge results do not run themselves. Project and Program Management within Business Support ensure projects run seamlessly, from start to finish. Our team manages projects or leads others managing projects ------ ensuring cross-functional teams work collaboratively and effectively. We oversee initial plans, set budgets, track project activities and communicate milestones to key stakeholders.Key Responsibilities:

  • Managing projects/products within the US Client Support Group and or global dispatch areas. Various projects including warranty cost reduction and product country variation reduction.
  • Solution enabler following End to End process on new launched service and alternative solution from current transactional activity. --
  • Innovative mindset
  • Participate and own / co-own Warranty Cost Reduction & Product Country Variation initiatives planning and execution at US Client Support Group level
  • Collaborate closely with Service stakeholders on upsell dispatch reduction activities both in global and regional. Review and recommend upsell dispatch reduction actions.
  • Set up, lead and drive warranty cost reduction programs with call centers.
  • Collaborate with global upsell & out of warranty global program lead and engage support teams to achieve goal plans
  • Lead best practice sharing sessions among sites to drive narrow site performance gap.
  • Work with local field partners and retailers on dispatch and warranty cost reduction initiatives. --Essential Qualifications:
    • Experience in exercising judgement selecting methods, techniques, and evaluation criteria within broadly defined practices and policies.
    • Strong understanding of client support group operations, tools and technology employed in supporting our customers and stakeholders.
    • Experience in informed decision making with data support and consultative skills.
    • Advanced organizational, planning, and priority setting skills.
    • Strong initiative and project leadership & communication skills.
    • Ability to present a project idea, gain executive agreement and drive to program progress and success.
    • Bachelor------s Degree required and preferred discipline in Business or Technical
    • Project Management Certification is preferred
    • Minimum 7 years of relevant working experienceBenefits We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities ------ all to create a compelling and rewarding work environment.Apply Now!If you share our passion for data and you------re keen to play a key role in driving progress, this is your opportunity to develop with Dell.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. --Dell encourages applicants of all ages. --Learn more about Diversity and Inclusion at Dell here.

Keywords: Dell, Austin , Senior Advisor, Project/Program Management, Executive , Manchaca, Texas

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