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Field Service Technician

Company: Benchmark Electronics
Location: Austin
Posted on: November 14, 2019

Job Description:

Job Details: Provides on-site troubleshooting and investigative analysis at customer sites. May also support the installation, programming and training to customer employees as required. Technical Support for the Austin, Texas location on the Mobile Vehicle Surveillance System (MVSS) product line. Essential Functions: Prepare and evaluate equipment to be used in on-site troubleshooting and analysis Review work order and related documentation to determine tasks to be performed in the troubleshooting assignment Discuss assignment with internal technical representatives and customer's representative to understand the nature of the problem and ensure that the product was properly assembled according to specifications Assist with coordinating the installation of hardware and software updates in the field as required Test mechanical and electrical components, using the appropriate tools, and replace faulty components as necessary Track and trend on-site problem detection and resolution May train customer's staff as required May troubleshoot problems remotely, either on the phone or computer, depending on the nature of the problem Make technical recommendations on product improvement, reliability and troubleshooting techniques and tools based on product performance Stay abreast of latest equipment, material and process trends in the electronics industry Work closely with senior engineers on the resolution of the more complex and difficult problems in the field Train lower level technicians Monitor processes and assemblies for product Design for Manufacturability (DFM) issues and drive feedback through appropriate channels Experience: 5-7 years of process and equipment improvements and qualifications experience Ability to work with and train diverse groups Demonstrate high level of problem solving skills, exhibiting creativity in developing situations May involve significant international travel MVSS troubleshooting experience. Ability to pass a Security Clearance. Education: 2 year technical degree preferred or equivalent combination of education and experience as approved by executive management

Keywords: Benchmark Electronics, Austin , Field Service Technician, Engineering , Austin, Texas

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